Spire.Presentation is a professional PowerPoint® compatible library that enables developers to create, read, write, modify, convert and Print PowerPoint documents from any .NET(C#, VB.NET, ASP.NET, .NET Core) application and Java (J2SE and J2EE) application.

Thu Apr 12, 2018 7:02 am

When we try to convert slide to image got error: "Microsoft PowerPoint 2007 file is corrpt."
You do not have the required permissions to view the files attached to this post.

LCNconsult
 
Posts: 10
Joined: Tue Mar 27, 2018 5:32 pm

Thu Apr 12, 2018 7:58 am

Hello,

Thanks for your post. I have reproduced the issue and logged it into our bug tracking system. Once it's fixed, we will let you know. We apologize for the inconvenience.

Best regards,
Simon
E-iceblue support team
User avatar

Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

Fri Apr 13, 2018 1:15 pm

As we have deliverable, if you send the hotfix at the earliest it will be useful for us.

LCNconsult
 
Posts: 10
Joined: Tue Mar 27, 2018 5:32 pm

Mon Apr 16, 2018 1:31 am

Hello,

I have given the highest priority to your issue and we will resolve it as soon as we can.

Best regards,
Simon
E-iceblue support team
User avatar

Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

Fri Apr 27, 2018 10:53 am

Do you have update on this?

LCNconsult
 
Posts: 10
Joined: Tue Mar 27, 2018 5:32 pm

Mon Apr 30, 2018 2:31 am

Hello,

This issue has been fixed. New version is in the testing phase. We will notify you once it is available.

Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 2428
Joined: Wed Jun 27, 2012 8:50 am

Mon May 07, 2018 9:37 am

Hello,

Glad to inform you that the issue has been fixed. Welcome to download Spire.Presentation Pack Hotfix Version:3.5.1.

Best regards,
Simon
E-iceblue support team
User avatar

Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

Mon May 07, 2018 3:09 pm

Thanks for your support! It is working as expected.

LCNconsult
 
Posts: 10
Joined: Tue Mar 27, 2018 5:32 pm

Tue May 08, 2018 7:01 am

Hello,

Thanks for your quick feedback. Just feel free to contact us if there is any other questions.

Best regards,
Simon
E-iceblue support team
User avatar

Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

Thu Jul 19, 2018 12:56 pm

We have some more issues with the attached slides. While converting to image some portion is missing. As the application is in production, we need quick fix from your side. Thanks!
You do not have the required permissions to view the files attached to this post.

LCNconsult
 
Posts: 10
Joined: Tue Mar 27, 2018 5:32 pm

Fri Jul 20, 2018 2:38 am

Hi LCNconsult,

Thanks for your inquiry.
I have noticed your issue and logged it in our bug tracking system. We will let you know once it is fixed.
Sorry for the inconvenience caused.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3067
Joined: Tue Sep 06, 2016 8:30 am

Mon Jul 23, 2018 8:09 am

As our client is waiting for this, we need a quick fix on this.

LCNconsult
 
Posts: 10
Joined: Tue Mar 27, 2018 5:32 pm

Mon Jul 23, 2018 9:11 am

Dear LCNconsult,

I just got information from our Dev team that your issue is under test phase now. Once the hotfix is available, we will let you know.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3067
Joined: Tue Sep 06, 2016 8:30 am

Tue Jul 24, 2018 9:47 am

Any update?

LCNconsult
 
Posts: 10
Joined: Tue Mar 27, 2018 5:32 pm

Tue Jul 24, 2018 10:30 am

Dear respective,

Considering your urgent situation, we prepare a hotfix for you. Please download it from following link and have a try.
http://www.e-iceblue.com/downloads/Temp ... _3.7.4.zip

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3067
Joined: Tue Sep 06, 2016 8:30 am

Return to Spire.Presentation