Printing docx problem using Custom Scaling on Windows

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Printing docx problem using Custom Scaling on Windows

Postby unicodesrl » Tue Jul 25, 2017 4:28 pm

Hello Spire guys and thanks in advance for your always kindly attention.

We are experiencing an issue when printing a Word DocX file while using custom scaling on Windows

The problems are both on physical printers and software ones, while print preview works always fine

I attach to present message:

1) Sample document we are using for testing purposes

2) Screenshot of a print at 120% scaling

3) Screenshot of a print at 150% scaling


Once again, thanks for your support
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unicodesrl
 
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Re: Printing docx problem using Custom Scaling on Windows

Postby Betsy.jiang » Wed Jul 26, 2017 3:06 am

Dear unicodesrl,

Thanks for your inquiry.
After an initial testing with the latest Spire.Doc Pack(hot fix) Version:6.0.3, everthing works fine on my side. So please first try to use this version. If the issue still happens, please provide following information for testing.
1) the code you were using.
2) OS information, e.g. Win7 64bit.
3) Region and Language, e.g. China/Chinese.

Sincerely,
Betsy
E-iceblue support team
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Re: Printing docx problem using Custom Scaling on Windows

Postby unicodesrl » Thu Aug 03, 2017 8:16 am

Betsy,
first of all thanks for your support and my apologies for my late reply.

After downloading the Spire.DocViewer the problem is 100% solved.

However, the latest version displays a nag screen on top of our print preview. Do we need to purchase or upgrade our license?

Thanks once again for your further attention

Greetings,
Stefano
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Re: Printing docx problem using Custom Scaling on Windows

Postby Betsy.jiang » Thu Aug 03, 2017 8:31 am

Dear Stefano,

Thanks for your reply.
Yes, please contact our sales team(sales@e-iceblue.com) to upgrade your license.
If there is any question, please let us know.

Sincerely,
Betsy
E-iceblue support team
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