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Fri Sep 21, 2018 4:28 pm

When attempting to print certain PDF documents, the printed document contains multiple black circle artifacts. The circles are also visible when converting certain pages to .jpg images via the Spire.PDF library. Other PDF libraries do not show the same artifacts.

IMG_1594_BlackCirclesCropped.jpg

mscotto511
 
Posts: 13
Joined: Fri Sep 21, 2018 3:45 pm

Mon Sep 24, 2018 4:31 am

Hi Mike,

Please provide your testing PDF document so that we can investigate your issue on our side. Thanks in advance.

Sincerely,
Nina
E-iceblue support team
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Nina.Tang
 
Posts: 1182
Joined: Tue Sep 27, 2016 1:06 am

Wed Nov 28, 2018 3:02 am

Dear Michael,

Thanks for your patient waiting.
The “black circle” issue has been fixed. Welcome to download Spire.PDF Pack(Hot Fix) Version:4.11.12.

Sincerely,
Nina
E-iceblue support team
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Nina.Tang
 
Posts: 1182
Joined: Tue Sep 27, 2016 1:06 am

Mon Feb 04, 2019 2:39 pm

Am also using spire.PDf for conversion of PDF to Tiff but getting same issue of black circles all around the data.

Will this fix be resolving that too .

Regards
Pranay Ahuja

Pranay24
 
Posts: 1
Joined: Mon Feb 04, 2019 2:04 pm

Tue Feb 05, 2019 3:21 am

Hi,

Thanks for your inquiry.
I firstly suggest you use the latest Spire.PDF Pack(Hot Fix) Version:5.1.33 which includes more fixes than old version. If the issue still happens, please provide the input document and the code you were using for testing.

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Mon Feb 18, 2019 9:21 am

Hi Pranay,

Greetings from E-iceblue.
Has your issue been resolved? Could you please give us some feedback at your convenience?

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Wed Aug 14, 2019 5:18 am

Sorry for the late reply. The Issue has been resolved.

mscotto511
 
Posts: 13
Joined: Fri Sep 21, 2018 3:45 pm

Wed Aug 14, 2019 5:32 am

Hi,

If there is any question while using our product, just feel free to contact us.

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

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