Header Not Fomatted Properly in PDF

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Wed Nov 02, 2011 6:13 pm

The header in the Word document contains both tabs and spaces to align it across the page. This format is not maintained in the PDF output file.

See attached files.

wmtaylor48
 
Posts: 21
Joined: Wed Oct 26, 2011 6:10 pm

Thu Nov 03, 2011 2:47 am

Hello wmtaylor48,

Sorry for any inconveniences caused by us and thank you for your patience with us.

Would you send us the doc file you want to operate to help us reproduce the problem?
Thanks in advance
Have a nice day.
Tina
Technical Support/Developer,
e-iceblue Support Team
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Tina.Lin
 
Posts: 152
Joined: Tue Sep 13, 2011 5:37 am

Thu Nov 03, 2011 3:10 am

Hello wmtaylor48,

I have reproduced the problem but it seemed normal after converting. I attached the doc file and pdf file. You can check it. If it is not the result you wanted, Would you please tell me and send me the doc file you want to convert?
Thanks in advance
Have a nice day.
Tina
Technical Support/Developer,
e-iceblue Support Team
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Tina.Lin
 
Posts: 152
Joined: Tue Sep 13, 2011 5:37 am

Thu Nov 03, 2011 3:16 am

Hello wmtaylor48,

Sorry to disturb you again.
Would you tell me the Version of Spire.Doc you used? We use the latest. You can download it from the following address:
http://www.e-iceblue.com/Download/download-word-for-net-now.html. Please download it and retry.
Tina
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e-iceblue Support Team
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Tina.Lin
 
Posts: 152
Joined: Tue Sep 13, 2011 5:37 am

Thu Nov 03, 2011 1:07 pm

Attached are the Word doc and PDF output showing the problem. The Word doc is a 97-2003 format document. It appears to be related to tabs in the page header. If the tabs are replaced with spaces the formatting is maintained properly in the PDF output. I'm using latest hotfix.

wmtaylor48
 
Posts: 21
Joined: Wed Oct 26, 2011 6:10 pm

Fri Nov 04, 2011 3:21 am

Hello wmtaylor48,

Sorry for any inconveniences caused by us.

Now a member of technology keep track of your problems, but we need some time to research it. Please wait with patience. Once finished, we will notify you as soon as possible.

Have a nice day.
Tina
Technical Support/Developer,
e-iceblue Support Team
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Tina.Lin
 
Posts: 152
Joined: Tue Sep 13, 2011 5:37 am

Fri Nov 04, 2011 8:06 am

Hello wmtaylor48,

We have repaired the bug. but we are researching your anothor problem. We will release the HotFix next Wednesday/Thursday. Once released, We will notify you as soon as possible.

Thank you for your patience.
Last edited by Tina.Lin on Tue Nov 08, 2011 9:52 am, edited 1 time in total.
Tina
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e-iceblue Support Team
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Tina.Lin
 
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Joined: Tue Sep 13, 2011 5:37 am

Fri Nov 04, 2011 1:33 pm

Thank you for investigating the problem and for the timely response. I'm glad you could reproduce it. I'll await availability of the hotfix.

wmtaylor48
 
Posts: 21
Joined: Wed Oct 26, 2011 6:10 pm

Wed Nov 09, 2011 10:20 am

Hello wmtaylor48,

We've fixed the issue and the new hotfix(Version:4.1.9) has been released. You can download it from the following address:
http://www.e-iceblue.com/Download/download-word-for-net-now.html

Have a nice day.
Tina
Technical Support/Developer,
e-iceblue Support Team
User avatar

Tina.Lin
 
Posts: 152
Joined: Tue Sep 13, 2011 5:37 am
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