E-ICEBLUE License FAQ

Technical support for Spire.DataExport

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E-ICEBLUE License FAQ

Postby iceblue support » Thu Aug 11, 2011 9:12 am

1, How to Choose License?
A:
a) One Developer Subscription authorizes only ONE(1) the register developer to use the component, to acquire free updates and priority technology/sales support. It entitles deployment of any number of custom applications, utilizing The Product, to ONE (1) Geography Location. Note: Geography Location is defined as location that has a unique house numbering.
b) One Developer OEM Subscription authorizes ONE(1) only the register developer to apply our product to create custom applications. It entitles royalty-free deployment of any number of custom applications, utilizing The Product, to UNLIMITED Geography Location.
c) One Site Subscription entitles unlimited number of developers in the register enterprise to create an unlimited number of custom applications/service using Our Product. It allows deployment of any number of custom applications, utilizing the product, at up to TEN (10) Geography Location.
d) One Site OEM Subscription authorizes unlimited number of developers in the register organization to create an unlimited number of custom applications using our Product. It allows royalty-free deployment of any number of custom applications, utilizing The Product, to UNLIMITED Geography Location. Note: Geography Location is defined as location that has a unique house numbering.

2, Should all developers be licensed or just the one using e-iceblue components?
A: All developers who are working on the project need to be licensed

3, Could the licensed components be used on multiple machines?
A: Yes, the licensed version can be installed on multiple machines. If a single developer license is
purchased, the licensed version can be installed on all machines owned by and exclusively used by the developer holding the license.

4, How long Can I Get Free Updates & Free Support?
A: Free updates & free priority support is provided for a full version cycle in maximum 1 year. If version 3.5 is purchased, the last free update is v4.4 or the version when available at the end of the 1 year period.

5, What will Happen for a license beyond 1 year
- Can our existing clients continue using the solution without having to purchase a new license?
A: yes, your clients can continue using the solution without having to purchase a new license

- Can we continue deploying to new customers?
A: You can still use the license and of course including deploy to new customers. But the service of free product update and priority support is not available until you renew your license.

- Will the ‘Evaluation Warning’ messages reappear?
A: After one year, if you download and install the latest version, the ‘Evaluation Warning’ messages will appear. If you keep using the old version, it won’t.

- Do we need to buy a new license to continue any development (i.e. do we simply lose support & access to any new versions)?
A: We offer life-time free technical support but 1 year free update service only. We recommend you renew your license because some new functions/features/hotfix can only be used in new version. And after renew your license you will have our free priority technical support.
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