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Tue Sep 25, 2018 2:18 pm

Hi,

We are using the following code to convert a RTF document generated by a third party to a PDF document. The input file contains a barcode font called KIX code. When the PDF is generated the text that should be displayed as a barcode is shown in plain text.

Document document = new Document();
document.LoadFromFile("input.rtf", FileFormat.Auto);

var pdfList = new ToPdfParameterList();
pdfList.PdfConformanceLevel = Spire.Pdf.PdfConformanceLevel.Pdf_A1B;
document.SaveToFile("output.pdf", pdfList);

We are using Spire.Doc version 6.8.11
The font is installed on my local machine where I generate the PDF file.
When I view the RTF on my local machine the font is displayed correctly.

See attachment for example in- and outputfiles and the font used.

Teamdocters
 
Posts: 14
Joined: Mon Aug 20, 2018 8:53 am

Wed Sep 26, 2018 4:34 am

Hello,

Thanks for your post.
I did notice that the "KIX Barcode" font is shown in plain text but not a barcode in generated Pdf, I already submitted it to our Dev team for investigating and fixing. Once it is fixed or there are some updates, we will let you know, sorry for the inconvenience caused.

Sincerely,
Lisa
E-iceblue support team
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Lisa.Li
 
Posts: 1261
Joined: Wed Apr 25, 2018 3:20 am

Tue Oct 02, 2018 7:17 am

Hello Lisa,

Do you have an update for me?

Regards,
Harold

Teamdocters
 
Posts: 14
Joined: Mon Aug 20, 2018 8:53 am

Tue Oct 02, 2018 7:32 am

Dear Harold,

Thank you for contacting us.
Currently, we are now having our Chinese National Day holiday from Oct.1st to Oct.7th. Once our dev team come back for work, I will update you about the progress.

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Mon Oct 08, 2018 3:09 am

Dear Harold,

Thanks for your patient waiting.
I got the news form our Dev Team that your issue has been resolved and it is in the testing phase, once the tests pass, we will prepare a hotfix for you ASAP.

Sincerely,
Lisa
E-iceblue support team
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Lisa.Li
 
Posts: 1261
Joined: Wed Apr 25, 2018 3:20 am

Mon Oct 08, 2018 2:01 pm

Hi Lisa,

Tnx for the update!

Regards,
Harold

Teamdocters
 
Posts: 14
Joined: Mon Aug 20, 2018 8:53 am

Mon Oct 15, 2018 8:09 am

Hi Lisa,

How are the tests progressing?

Regards,
Harold

Teamdocters
 
Posts: 14
Joined: Mon Aug 20, 2018 8:53 am

Mon Oct 15, 2018 8:39 am

Dear Harold,

Thank you for following up.
I have checked the status of your issue and found that it has been passed the test. Our test team is testing the new hotfix version now, once the hotfix is available, I will notify you immediatly.

Sincerely,
Lisa
E-iceblue support team
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Lisa.Li
 
Posts: 1261
Joined: Wed Apr 25, 2018 3:20 am

Tue Oct 16, 2018 12:15 pm

Hi,

Thanks for your patient waiting.
The hotfix is available now. Welcome to download Spire.Doc Pack(hot fix) Version:6.10.2.

Sincerely,
Nina
E-iceblue support team
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Nina.Tang
 
Posts: 1182
Joined: Tue Sep 27, 2016 1:06 am

Tue Oct 16, 2018 2:16 pm

Tnx,

We will start testing immediately.

Regards,
Harold

Teamdocters
 
Posts: 14
Joined: Mon Aug 20, 2018 8:53 am

Mon Oct 22, 2018 11:08 am

Dear Harold,

Greetings from E-iceblue.
Has your issue been resolved with the hotfix version? Thanks in advance for your valuable feedback and time.

Sincerely,
Lisa
E-iceblue support team
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Lisa.Li
 
Posts: 1261
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Mon Oct 22, 2018 12:14 pm

Hi Lisa,

The issue has been resolved. Thanx for the support.

Regards,
Harold

Teamdocters
 
Posts: 14
Joined: Mon Aug 20, 2018 8:53 am

Tue Oct 23, 2018 1:35 am

Dear Harold,

Glad to hear that! If you encounter any issue related to our products in the future, just feel free to contact us. Wish you all the best!

Sincerely,
Lisa
E-iceblue support team
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Lisa.Li
 
Posts: 1261
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