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Thu Jun 14, 2018 11:04 pm

I am getting a warning at the top of all of my documents (see attached) even though I purchased the full version a couple of months ago.

What should I do?

jstiegler
 
Posts: 18
Joined: Fri Mar 23, 2018 5:35 pm

Fri Jun 15, 2018 3:10 am

Hello,

Thank you for your inquiry.
Please try to apply the license by license key.

Sincerely,
Jane
E-iceblue support team
User avatar

Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Mon Jun 18, 2018 4:54 pm

Just to be clear, this applying of the license needs to be done only one.

Is that correct?

jstiegler
 
Posts: 18
Joined: Fri Mar 23, 2018 5:35 pm

Tue Jun 19, 2018 2:10 am

Hello,

Thank you for your reply.
You need to apply the license before calling any of our products, and the appliance only required once for each application or process. If there's still any doubt, just come back to us.

Sincerely,
Jane
E-iceblue support team
User avatar

Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Tue Jun 19, 2018 11:45 pm

Where to I find my serial number?

jstiegler
 
Posts: 18
Joined: Fri Mar 23, 2018 5:35 pm

Wed Jun 20, 2018 1:38 am

Hello,

What do you mean by "serial number"? The key?
If so, it refers to the Key attribute of the license element in your license xml file. It is a very long string.

Sincerely,
Jane
E-iceblue support team
User avatar

Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Mon Jul 02, 2018 3:43 pm

I resolved this issue today.

Thank you.

jstiegler
 
Posts: 18
Joined: Fri Mar 23, 2018 5:35 pm

Tue Jul 03, 2018 1:47 am

Hello jstiegler,

Glad to hear that.
Just feel free to contact us if you need any assistance.

Sincerely,
Jane
E-iceblue support team
User avatar

Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

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