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Mon Aug 14, 2017 12:44 pm

Hi,

I'm trying to flatten a digitally signed pdf document with Spire.PDF but after opening the flattend (and saved) pdf my signature disapeared completly (I'm trying to preserve the signature image only).

I've tried the usual pdf.Form.IsFlattened = true from your example, and also iterated through all PdfFields via using the PdfFormWidget.FieldWidget.List setting the Flatten property manually.

Please explain why my signature get's removed here and if there's a possibility to circumvent this behaviour.

Best regards,
Lennart

Ima.NetDev
 
Posts: 4
Joined: Wed Aug 09, 2017 7:17 am

Tue Aug 15, 2017 7:41 am

Hello,

Thanks for your feedback. I have noticed the issue and forwarded it to our DEV team. Sorry for the inconvenience caused. If there is any good news, we will inform you soon.

Sincerely,
Simon
E-iceblue support team
User avatar

Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

Thu Sep 07, 2017 10:56 am

Hi,

is there any update available on this topic? We would definitliy like to use your product but without this feature our use case is not fullfilled.

Sincerely,
Lennart

Ima.NetDev
 
Posts: 4
Joined: Wed Aug 09, 2017 7:17 am

Fri Sep 08, 2017 6:01 am

Hello Lennart,

Thanks for your inquiry. I am sorry the issue can't be fixed in a short time due to it complexity, and we are trying to find another way to flat the PDF. If there is any update, we will let you know.

Sincerely,
Simon
E-iceblue support team
User avatar

Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

Thu Nov 16, 2017 6:57 am

Hello Lennart,

Sorry for the long silence. The issue has been fixed. Please download Spire.PDF Pack(Hot Fix) Version:3.9.457 and have a try.

Sincerely,
Simon
E-iceblue support team
User avatar

Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

Fri Nov 17, 2017 9:15 am

Hello Lennart,

Greeting from E-iceblue.
Has the hotfix resolved your issue?
Your feedback will be greatly appreciated.

Sincerely,
Simon
E-iceblue support team
User avatar

Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

Tue Mar 13, 2018 10:08 am

Hello,

until now (Spire.NET 4.3) the issue has not been resolved completly. As we're in contact via E-Mail I'd like to give this status back to the community... Are you having new Information regarding this issue?

Best regards,
Ima.NetDev

Ima.NetDev
 
Posts: 4
Joined: Wed Aug 09, 2017 7:17 am

Wed Mar 14, 2018 2:13 am

Hello,

Thanks for your inquiry. I am sorry the issue has not been fixed yet. Our DEV team encounter a difficult problem while resolving the issue. Please spare us some time.

Best regards,
Simon
E-icelbue support team
User avatar

Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

Thu May 31, 2018 11:13 am

Hello,

are you having new Information regarding this issue?

Best regards,
Ima.NetDev

Ima.NetDev
 
Posts: 4
Joined: Wed Aug 09, 2017 7:17 am

Fri Jun 01, 2018 7:02 am

Hello,

Thanks for your inquire. The issue hasn't been resolved yet. As our developer who is handing in the issue is off today, we will update the details to you next Monday.

Best regards,
Simon
E-iceblue support team
User avatar

Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

Fri Jun 08, 2018 10:04 am

Hi,

Sorry for the delay. I am afraid the issue can't be fixed at present due to the complexity. If we find a solution, we will let you know. We apologize for the trouble.

Best regards,
Simon
E-iceblue support team
User avatar

Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

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