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Wed Jan 17, 2018 11:52 am

hello
i made a module for generate a lot of documents for lot of client environnement
i have a probleme to open docx generated with spire (not with docx by word)
Word 2007 can’t open the generated documents.
And the following message is displayed by word :

[this file was created with a (pre commercial / or beta?) version and can’t be opened with this version]

After this message, the document is not displayed.
spire dll is last one htofix 6.1.6
The machine is installed with Windows 10
By the way we have the same issue on another computer installed with Windows 7 SP1.
The installed Office version is word 2007 SP3

The programs installed on the computer are the following ones :
In an attempt to solve the problem, we tried to install the compatibility module available here :
https://www.microsoft.com/fr-fr/downloa ... .aspx?id=3
But the problem still remains.
Do you have an idea that would help us solve this issue ?
Cordialement,
Regards,
FH

labaffagaston
 
Posts: 42
Joined: Sun Dec 24, 2017 7:38 pm

Thu Jan 18, 2018 5:58 am

Hi,

Thanks for your inquiry.
We need more information to reproduce the issue, could you please provide the module code snippet and generated document which has the issue?

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Fri Jan 19, 2018 9:51 am

hi,
I use : docu.SaveToFile(fic, FileFormat.Docx2013) because the major party of client environnement are office 2013-2016.

i can't open the document gnerated result with word 2007 sp3 with patch compatible docx

the same docs with : word 2013 or 2016 -> save.as docx
i open the document result with word 2007 sp3 with patch compatible docx


thank's .
FH

labaffagaston
 
Posts: 42
Joined: Sun Dec 24, 2017 7:38 pm

Mon Jan 22, 2018 10:01 am

Hello,

Thanks for your feedback. I have noticed the issue on my side and logged it into our bug tracking system. If there is any update, we will let you know. We apologize for the inconvenience.

Best regards,
Simon
E-iceblue support team
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Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

Tue Jan 23, 2018 7:54 am

Hello,

I just get some feedback from our DEV team the issue is caused by the incompatibility between MS Word versions. It can not be fixed.

Best regards,
Simon
E-iceblue support team
User avatar

Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

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