Image color disappear during Silent Print

[Degiorgi]

hello thanks for your reply and sorry for my late.
In attachment the print result. Gradients seems better but tha image always is in b&w.
Thanks in advance

[Simon.yang]

Hello,

Thanks for your reply. As Gary replied before, how is the result like when printing in Adobe? And did you try to print the image that Gary shared with our product? How is it going? Please give us some feedback.

Best regards,
Simon
E-iceblue support team

[Degiorgi]

hello, in my previous post there is print result with your last updated product. Printing by Adobe i always seen perfect color, in attachment there is adobe print .
Best regards

[Simon.yang]

Hello,

Thanks for your feedback. I have noticed the issue and logged it into our bug tracking system. If there is any update, we will let you know. Sorry for the inconvenience caused.

Best regards,
Simon
E-iceblue support team

[Nina.Tang]

Dear Mauro,

Thanks for your waiting.
Printing Pdf file with color by our latest Spire.PDF Pack(Hot Fix) Version:4.9.4 has no problem. Welcome to download it and test. If there is any problem, welcome to write back.

Sincerely,
Nina
E-iceblue support team

[Nina.Tang]

Dear Mauro,

Greetings from E-iceblue!
Has your issue been resolved with the hotfix?
Your feedback will be highly appreciated.

Sincerely,
Nina
E-iceblue support team