Printing PDF has bad accents

[mlecontert]

I have a PDF with french text. Some characters have accents and the printing puts the accents on bad level above the character as you can see on the image. The accents on the PDF are good, it is only the printing. I have tested in the last released version and it is the same. Do you experience the same behaviour ?

5258676971.jpg

[Betsy.jiang]

Dear mlecontert,

Thanks for your inquiry.
Could you please provide us with the input PDF and the printer name for testing ? Then we will investigate it and update you.

Thanks,
Betsy
E-iceblue support team

[mlecontert]

hello, i attached the original PDF file and i have tested on several printers and drivers (for example HP MFT 6000) and the accents are always on a bad position.

[Betsy.jiang]

Dear mlecontert,

Sorry for late reply as weekend and thanks for sharing.
I have reproduced the issue and posted it to our Dev team. We will inform you when it is fixed.
Sorry for the inconvenience caused.

Sincerely,
Betsy
E-iceblue support team

[mlecontert]

Hello, do you have an estimate delivery date for a hotfix ?
Thanks

[Gary.zhang]

Hello,

Thanks for your waiting. The issue you mentioned has get resolved, but there are some new issues appear, we are fixing them, once they are resolved, we will let you know ASAP.

Sincerely,
Gary
E-iceblue support team

[mlecontert]

Hello,
Can you just give me a delay for the estimated hotfix delivery : in days, weeks, months ?
Thanks

[Betsy.jiang]

Dear mlecontert,

Thanks for your inquiry.
Considering your situation, we prepare a temporary hotfix which solves your issue for you. Please download it from following link and have a try. If there is any question, please let me know.
http://www.e-iceblue.com/downloads/Temp ... .9.341.zip

Sincerely,
Betsy
E-iceblue support team

[mlecontert]

Thanks, it works great, the accents are well in place now.

In fact, i was using the free version of spire.pdf because it was enough for my needs.
Do you think that this correction of the accents will be integrated soon in the free version ? It is still for the moment in v3.2 so I hope you will submit a new version ?
If yes, do you have an estimated date for the version ?
If No, i don't think i will be able to buy the licence i need (1 dev + 2 servers) because it is quite expensive for my needs.

Thanks

[Jane.Bai]

Hi mlecontert,

Thanks for your feedback.
As we have no plan to update the free version and all the fixes and new features are implemented in commercial version, I’d recommend you to use the commercial edition to avoid any kind of inconveniences. In addition, we can offer you a 1-month free license of Spire.PDF to help remove the warning message. Please contact our sales team (sales@e-iceblue.com) to get it if you need.

Sincerely,
Jane
E-iceblue support team

[mlecontert]

Hello,
I have downlowned the v3.9.360 and it seems that my fix of the accents is not included in this version.
Can you confirm that i need to use the temporary v3.9.341 you sent me to have this hotfix ? do you have a release date with this fix ?
Thanks

[Betsy.jiang]

Dear mlecontert,

Thanks for your inquiry.
Yes, the hotfix V3.9.360 doesn't include the fix, you need to use the temporary v3.9.341 to solve the issue. Sorry that there is no release date with this fix at present. If we publish a hotfix which includes the fix officially, we will let you know.

Sincerely,
Betsy
E-iceblue support team

[mlecontert]

so, if i want to have the hotfix, i can't use the free version nor the release one, i need to use the temporary one that require a licence to be full functionnal ?
If i buy a licence, can it be used for the 3.9.341 ? and for the release in the future that include this fix ?

[Betsy.jiang]

Dear mlecontert,

Thanks for your feedback.
Now we just release Spire.PDF Pack(Hot Fix) Version:3.9.407 which includes the fix for your issue.
If there is any question, please let us know.

Sincerely,
Betsy
E-iceblue support team

[Betsy.jiang]

Dear mlecontert,

Greetings from e-iceblue.
Has your issue been resolved ?
Could you please give us some feedback at your convenience ?

Thanks,
Betsy
E-iceblue