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Fri Jun 30, 2017 4:42 pm

Hi,

I and my team are facing an issue when we are trying to convert an xls file to PDF.

Scenario: These specific xls files are system generated meaning - they were downloaded from another web application and are being uploaded to my application and we need to convert that file to PDF. We are unable to convert these files to PDF.

Please note that when we open this xls file on the desktop, you get a warning "File format and extension of 'sample.xls' don't match. The file could be corrupted or unsafe. Unless you trust its source, don't open it. Do you want to open it anyway?". On clicking yes, we can open the file.

In the Spire.XLS ddl, we are getting exceptions at FileLoad.

On extensive research we found the problem, It is called Extension Hardening.

Does anyone know how to fix this problem? I am attaching a sample file for your reference.
Attachments
UserInsuranceReport_20170630043449.rar
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rupak
 
Posts: 10
Joined: Fri Jun 30, 2017 7:24 am

Mon Jul 03, 2017 3:15 am

Hello,

Thanks for your inquiry.
According to the scenario you described, there's something wrong with the xml format of your file. Anyway, I have just referred your .xlsx file to our dev team to see if any compatible operations can be made to solve the issue.
Once there's any update, I will let you know.

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Wed Jul 05, 2017 10:20 am

Hi Jane,

Do you have any update for us?

Thanks,
Rupak.

rupak
 
Posts: 10
Joined: Fri Jun 30, 2017 7:24 am

Thu Jul 06, 2017 2:48 am

Hello,

Thanks for the checking.
I just got news from our dev team that the compatible operations has been completed and it is going to be in the test phase.
If there's any other update, I will let you know.

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
Posts: 1156
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Thu Jul 06, 2017 8:56 am

Jane,

What is the expected release date?

Thanks,
Rupak.

rupak
 
Posts: 10
Joined: Fri Jun 30, 2017 7:24 am

Thu Jul 06, 2017 9:17 am

Hi Rupak,

Sorry we can't provide you the ETA for your issues at the moment. We would inform you once there's any update.

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Tue Jul 18, 2017 6:21 am

Hello,

Glad to inform that the hot fix is available. Please download the Spire.XLS Pack Hotfix Version:7.12.55 to have a test.
Looking forward to your feedback.

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Wed Jul 26, 2017 10:32 am

Hi Jane,


Thanks a lot for the hot fix which you have provided. It is working fine for the file conversions from .xlsx to pdf. But we are facing issues with the doc conversions after we included dll's from the hot fix.After R & D we came to know that licence and pdf versions in the hot fix are not compatible to the doc.dll which we are using.


Old spire dll versions

Spire.Doc 5.5.216.4040

Spire.License 1.3.5.40

Spire.Pdf 3.6.34.4040

Spire.XLS 7.8.69.4040



After Hot fix for .xls we have new spire dll versions


Spire.License 1.3.6.40

Spire.Pdf 3.9.222.6040

Spire.XLS 7.12.55.6040

Above mentioned dlls are not compatible with the "Spire.Doc 5.5.216.4040".

Please provide the doc.dll that supports the hot fix which you have provided.

Thanks,
Rupak.

rupak
 
Posts: 10
Joined: Fri Jun 30, 2017 7:24 am

Thu Jul 27, 2017 1:43 am

Hello,

Please kindly note that our single product is used respectively. If you want to use two or more products together, you need to choose our Spire.Office. But since the latest spire.xls dll you need has not been updated in the newest spire.office, it is not available now. Once the hotfix for office is available, I will notify you.
Sorry for the inconvenience.

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
Posts: 1156
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Thu Jul 27, 2017 9:12 am

Hi Jane,

Thanks for the update.Please notify us when there is a hot fix available for spire.office.

Thanks,
Rupak

rupak
 
Posts: 10
Joined: Fri Jun 30, 2017 7:24 am

Thu Jul 27, 2017 9:39 am

Hello,

Ok, I will inform you once the hotfix is available.

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Mon Jul 31, 2017 10:34 am

Hi Jane,

Do you have any update for us?

Thanks,
Rupak.

rupak
 
Posts: 10
Joined: Fri Jun 30, 2017 7:24 am

Tue Aug 01, 2017 1:20 am

Hello rupak,

Thanks for contacting us.
Sorry there's no update. If there's any news, I will let you know immediately.

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
Posts: 1156
Joined: Tue Nov 29, 2016 1:47 am

Mon Aug 21, 2017 9:58 am

Hi Jane,

Sorry for bothering.we really in need of spire.office dll.Do you have any update for us?

Thanks,
Rupak.

rupak
 
Posts: 10
Joined: Fri Jun 30, 2017 7:24 am

Tue Aug 22, 2017 2:01 am

Hello rupak,

The hotfix is available now.
Please download the hotfix(Spire.Office Platinum (Hot Fix) Version:2.16.12).

Sincerely,
Jane
E-iceblue support team
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Jane.Bai
 
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