"Black" Content in Spire.pdf

[Jorjini]

hi all
i have a strange problem, in my work environment (windows 10) application works perfectly!
loading from xslt file, convert to pdf with some settings.. all works... but...

we start testing application on windows server 2012 r2 standard...
Content instead i have "black" in document?

i start testing on virtual machine and app works normally...

what is it? where hi comes from and how i can fix this strange problem?

thank you

[Betsy.jiang]

Dear Jorjini,

Thanks for your inquiry.
First we suggest you use the latest Spire.PDF Pack(Hot Fix) Version:3.8.121.
If the issue still happens with the version, please provide us following information for investigation.
1) input and output file.
2) the code you were using, the better to provide us a sample project.
3) Is it a web application, and do you deploy it on IIS ?

Thanks,
Betsy
E-iceblue support team

[Jorjini]

this is works!!! but now i have Evaluation Warning.. i'm using free spire pdf, for mvc application on iis server what dll i must use?

[Betsy.jiang]

Dear Jorjini,

Thanks for your feedback.
Sorry that we currently we don't have plan to maintain/update the free version. So we suggest you use the version I mentioned, and you can contact our sales team(sales@e-iceblue.com) to get a temporary license file for one month to remove the warning message and have a better evaluation on our products.
If there is any question, please let me know.

Thanks,
Betsy
E-iceblue support team

[Jorjini]

i can't understand, in windows server 2012 datacenter everything works perfectly, but in standard edition i have this bug... difference for your product?

[Betsy.jiang]

Dear Jorjini,

Our product is same for different system, it doesn't have difference. We suppose the issue is caused by the system configuration. Please compare system configuration on the working system with the system which has issue, whether the browser is same... Find the difference between them and change the system configuration.
If there is any question, welcome to get it back to us.

Sincerely,
Betsy
E-iceblue support team

[Jorjini]

Dear Betsy.jiang

I write email for sales, but they didn't respond me i want free validation licence for new fix...
how i can get this licence ?

[Betsy.jiang]

Dear Jorjini,

Thanks for your inquiry.
Sorry that our sales team didn't receive the email from you.
And they have sent a temporary license file to you(Jorjini@yahoo.com), please check.
If there is any question, please let me know.

Sincerely,
Betsy
E-iceblue support team

[Jorjini]

Dear Betsy.jiang

i get emails, thank you, now i will test the licence

[Betsy.jiang]

Dear Jorjini,

Thanks for your feedback.
Please feel free to contact us if there is any question.

Sincerely,
Betsy
E-iceblue support team

[Jorjini]

my free license is expired, can you tell me what can i do?
thanks

[Betsy.jiang]

Dear Jorjini,

The temporary license file is only valid for one month. If you need to remove the warning message forever, you need to purchase a formal license file of Spire.PDF and apply for it to remove the warning message.
https://www.e-iceblue.com/Buy/Spire.PDF.html
Any question, please let me know.

Sincerely,
Betsy
E-iceblue support team

[Jorjini]

Dear Jorjini,

The temporary license file is only valid for one month. If you need to remove the warning message forever, you need to purchase a formal license file of Spire.PDF and apply for it to remove the warning message.
https://www.e-iceblue.com/Buy/Spire.PDF.html
Any question, please let me know.

Sincerely,
Betsy
E-iceblue support team

Dear Betsy.jiang
I'm using free version, because of you and your product bug i have this issue, only this fix helps me to get my job done, so this is a situation, my free version - your bug...

[Jane.Bai]

Hello,

Thanks for your post.
So sorry for the inconvenience caused, but kindly note that we don't have a plan to maintain or update the free version and all the new features and bug fixes are implemented in the commercial version. If you want the fixes without warning message, we suggest you purcahse our product.

Sincerely,
Jane
E-iceblue support team