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Mon Apr 18, 2016 9:34 am

Hi.
I am encountering an issue when attempting to convert a word document to pdf.
The error is happening specifically on a doc that contains a table.
The header row for the table has a carriage return in it separating two words (the first word is on one line & the second word on another line).
The code eventually throws a StackOverflowException on the call to ConvertFromStream for this doc.
When I remove the line break in the table header it works fine.

Any idea why this would be the case?
We upload documents submitted by the general public so this will probably happen on a regular basis.

thanks

brycare
 
Posts: 9
Joined: Fri Apr 15, 2016 1:31 pm

Tue Apr 19, 2016 2:46 am

Hello,

Thanks for your feedback.
Could you please provide us your word document can replicate this issue for investigation?

Thank you in advance.
Caroline
E-iceblue support team
User avatar

caroline.zhang
 
Posts: 291
Joined: Mon Mar 07, 2016 9:22 am

Tue Apr 19, 2016 8:12 am

Hi Caroline,

Thank you for your response.
Which email address do I send the doc onto?

Thanks again.

brycare
 
Posts: 9
Joined: Fri Apr 15, 2016 1:31 pm

Tue Apr 19, 2016 8:15 am

Please send your file to caroline.zhang@e-iceblue.com.

Sincerely,
Caroline
E-iceblue support team
User avatar

caroline.zhang
 
Posts: 291
Joined: Mon Mar 07, 2016 9:22 am

Tue Apr 19, 2016 10:00 am

Hi Caroline.

Document has been sent.

Regards
Bryan

brycare
 
Posts: 9
Joined: Fri Apr 15, 2016 1:31 pm

Wed Apr 20, 2016 2:29 am

Hello Bryan,

Thanks for your document.
I have tested this document and noticed your issue. I have forwarded it to our dev team. We will inform you once it is fixed.

Sincerely,
Caroline
E-iceblue support team
User avatar

caroline.zhang
 
Posts: 291
Joined: Mon Mar 07, 2016 9:22 am

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