The pdf letters are in white

Technical support for Spire.PDFViewer

Moderator: iceblue support

The pdf letters are in white

Postby Blanquita_84 » Sun Feb 07, 2016 4:09 pm

Hi!
Sometimes, the pdf viewer shows the letters of the pdf in white colour without enough contrast with the background of the text, when the original letters of the text are black. Can you help me with this?
I attach images with the error.
Thanks!
You do not have the required permissions to view the files attached to this post.
Blanquita_84
 
Posts: 44
Joined: Tue Oct 13, 2015 8:58 am

Re: The pdf letters are in white

Postby Gary.zhang » Mon Feb 08, 2016 3:33 am

Hello,

Thanks for your inquiry. Please attach the document for our investigating. If it is not available here, you can send it to my email(gary.zhang@e-iceblue.com).

Thanks,
Gary
E-iceblue support team
User avatar
Gary.zhang
 
Posts: 1304
Joined: Thu Apr 04, 2013 1:30 am

Re: The pdf letters are in white

Postby Blanquita_84 » Mon Feb 08, 2016 9:08 am

Hi!

I can't attach the document, because the document have personal information and after editing the document and delete the personal de information,

the new document pdf shows correctly in the viewer.

I attach the images of properties the document, if the mistake is in the version of pdf or the font.

Thanks!
You do not have the required permissions to view the files attached to this post.
Blanquita_84
 
Posts: 44
Joined: Tue Oct 13, 2015 8:58 am

Re: The pdf letters are in white

Postby Gary.zhang » Mon Feb 08, 2016 9:24 am

Hello,

Thanks for your prompt response. I'm afraid it is impossible to locate the issue and work it out if we only see the screenshot. You can remove the personal information, it is available that you only provide the document can help us to replicate the issue.

Thanks in advance,
Gary
E-iceblue support team
User avatar
Gary.zhang
 
Posts: 1304
Joined: Thu Apr 04, 2013 1:30 am

Re: The pdf letters are in white

Postby Blanquita_84 » Mon Feb 08, 2016 4:22 pm

Hi!

Finally, I can remove the personal information.

I attach the document.

Thanks!
You do not have the required permissions to view the files attached to this post.
Blanquita_84
 
Posts: 44
Joined: Tue Oct 13, 2015 8:58 am

Re: The pdf letters are in white

Postby amy.zhao » Tue Feb 09, 2016 6:49 am

Hi,

Thanks for providing.
I have reproduced your issue and forwarded it to our dev team. We will inform you when it is resolved.

Best Regards,
Amy
E-iceblue support team
User avatar
amy.zhao
 
Posts: 2195
Joined: Wed Jun 27, 2012 8:50 am


Return to Spire.PDFViewer

Who is online

Users browsing this forum: No registered users and 0 guests