PDFViewer only displaying blank images

[iseag]

Hi, please see that pdf attached

I'm using Spire.PdfViewer.Wpf Version 5.1.4.3240.

Control PDFDocumentViewer and method --> LoadFromStream.

The PDF correctly shows page one, but Page 2 and 3 are just blank white pages!!
I don't know whats wrong, Adobe Acrobat and Browsers can show the pdf without any issue!

I urgently need a fix for this issue!

[rachel.lei]

Hello,

Thanks for your inquiry.
I have reproduced your issue and logged it into our bug tracking system with the ticket SPIREPDFVIEWER-441. And considering your urgent situation, I have given your issue a high priority. If there is any update, we will let you know immediately.
Apologize for the inconvenience caused.

Sincerely,
Rachel
E-iceblue support team

[iseag]

Thanks for filing the bug, do you have an ETA for the hotfix?

[rachel.lei]

Hello,

Thanks for your following up.
Your issue has been fixed, but the hotfix has impacts on other cases. Our Dev team are working on these impacts now. Once the hotfix is available, we will inform you ASAP. Sorry for the inconvenience caused.

Sincerely,
Rachel
E-iceblue support team

[rachel.lei]

Hello,

Hope you are doing well.
Regarding the issue that your file cannot be opened normally using Spire.PdfViewer.Wpf, it has been solved. Considering your urgent situation, we compiled a temporary version for you, please download and test.
http://www.e-iceblue.com/downloads/TempVersion/spire.pdfviewer_5.5.0.zip

Sincerely,
Rachel
E-iceblue support team

[iseag]

Hi,

Thanks for coming back on this one.

I just tested it with my attached pdf and it seems fixed
Thank you very much.

[rachel.lei]

Hello,

Glad to hear that!
If you encounter any issues related to our product in the future, just feel free to contact us. We are always here to help.
Have a nice day !

Sincerely,
Rachel
E-icbelue support team

[iseag]

Sorry, I just received another complaint regarding this issue.

I'm using you compiled dll's and still only see white images.

Spire.Pdf.Wpf.dll File Version 6.5.14.2240
Spire.PdfViewer.Wpf.dll File Version 5.5.0.3240

Please see that attached zip for example pdf files.

Regards

[rachel.lei]

Hello,

Thanks for your feedback.
I tested the new files your provided and indeed reproduced your issue. I have logged it to our bug tracking system with the ticket SPIREPDFVIEWER-447. If there is any update, we will inform you ASAP.
Sorry for the inconvenience caused.

Sincerely,
Rachel
E-iceblue support team

[iseag]

Hi, just as of now, my customer is also complaining about the rendered image which I am extracting from PDFDocument Pages.
I'm extracting the whole PdfPage to Image with the following code

Code: Select all

var xDoc = new PdfDocument(pdfData);
ActPage = 1;
_nPageCount = xDoc.Pages.Count;
for (var i = 0; i < xDoc.Pages.Count; i++)
{
         var xI = xDoc.SaveAsImage(i);
}


where pdfData is a byteArray.
I'm not really sure if this is the same problem but I think it could somehow be related.
I'm using the Spire.Pdf.Wpf Dll Version 6, 5, 14, 2240
The problem is caused by the file attached.

When I'm saving the xDoc as File. It get's displayed correctly, everything fine.
But when I'm saving the PdfImages (Variable xI) then the images of page 1 and 2 are correctly shown.
But Page3 is converted to some strange format!!

I've attached the pdf and the weird image.

[rachel.lei]

Hello,

Thanks for your post.
I have reproduced your issue and posted it to our Dev team with the ticket SPIREPDFVIEWER-449 for further investigation. We will inform you if there is any update.
Apologize for the inconvenience caused.

Sincerely,
Rachel
E-iceblue support team

[iseag]

Hello There,

Just wanted to ask, if there is a follow up for this issue?
Do you need any additional informations?

[rachel.lei]

Hello,

Sorry for the late reply as weekend.
I checked the status of your two issues and found that they have been solved. Now they are under the test phase, once they pass the test, we will compile a hotfix for you ASAP.
Sorry for the delay and inconvenience caused.

Sincerely,
Rachel
E-iceblue support team

[rachel.lei]

Hello,

Thanks for your patient waiting.
Glad to inform you that your two issues have been resolved, please download the newly released Spire.PDFViewer Pack(Hotfix) Version:5.7.2 and test.

Sincerely,
Rachel
E-iceblue support team