Spire.PDF is a professional PDF library applied to creating, writing, editing, handling and reading PDF files without any external dependencies. Get free and professional technical support for Spire.PDF for .NET, Java, Android, C++, Python.

Mon Aug 01, 2022 8:00 am

Hello team,

On linux platform We are getting the following error when converting pdf to docx.

Code: Select all
Jul 28 13:50:17 ip-172-31-2-123 aspnetcoreservice[17302]: Exception: Parser trailer is failed
Jul 28 13:50:17 ip-172-31-2-123 aspnetcoreservice[17302]:    at spr᠀.ᜀ(Dictionary`2 A_0, spr᠃ A_1)
Jul 28 13:50:17 ip-172-31-2-123 aspnetcoreservice[17302]:    at spr᝞.ᜀ(Stream A_0, Boolean A_1)
Jul 28 13:50:17 ip-172-31-2-123 aspnetcoreservice[17302]:    at Spire.Pdf.PdfDocument.LoadFromFile(String filename)
Jul 28 13:50:17 ip-172-31-2-123 aspnetcoreservice[17302]:    at


It was working before correctly. No idea suddenly why this is not working.

We are using evaluation license and it is valid till 6th or 7th of August.

Please guide us what might be the problem.

victoria07indpro
 
Posts: 9
Joined: Wed Jul 06, 2022 1:57 pm

Mon Aug 01, 2022 9:07 am

Hello,

Thanks for your inquiry.

Does this error occur for conversion of any PDF file or only occur for conversion of some specific PDF files? If the latter, could you please provide us with these PDF files so that we can reproduce this issue?
If the former, please provide the following information for reproducing the issue.
1. Your linux system version information (eg centos 7 64bit)
2. Information of the .net core platform you are using (eg. .netcore3.1)
3. The version of Spire.Pdf you are using (eg Spire.Pdf 8.7.9)

Thanks in advance for your assistance.
Sincerely,
Andy
E-iceblue support team
User avatar

Andy.Zhou
 
Posts: 483
Joined: Mon Mar 29, 2021 3:03 am

Mon Aug 01, 2022 10:49 am

Yes, the issue is with all pdfs

Please find the details here

Linux ubuntu
.net core 2.1
Spire.Pdf 8.7.9

victoria07indpro
 
Posts: 9
Joined: Wed Jul 06, 2022 1:57 pm

Thu Aug 04, 2022 1:55 am

Hi,

Sorry for the late reply.
I installed the ubuntu system in a virtual machine and tested several times, but I didn't encounter the issue.
Based on the situation you described, it worked before, but suddenly this issue occurs. As Spire.Pdf does not automatically update or download other things over the network, Spire.Pdf itself will not change. My guess is that there may be some changes in your system environment that caused this problem. Could you please recall and check again if there are some differences before and after the problem occurs.
Sincerely,
Andy
E-iceblue support team
User avatar

Andy.Zhou
 
Posts: 483
Joined: Mon Mar 29, 2021 3:03 am

Thu Aug 11, 2022 7:30 am

Hello Andy,

Sorry for late response.
Thank you for guiding us to look for possible issue at our end.
Indeed there was some problem with our deployment.
Now it is fixed.

Thankyou

victoria07indpro
 
Posts: 9
Joined: Wed Jul 06, 2022 1:57 pm

Thu Aug 11, 2022 9:47 am

Hi,

Thanks for your reply.

You are welcome! Glad to hear that you found and resolved the issue.
If you encounter any problem about our products in the future, just feel free to contact us.
Sincerely,
Andy
E-iceblue support team
User avatar

Andy.Zhou
 
Posts: 483
Joined: Mon Mar 29, 2021 3:03 am

Return to Spire.PDF