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Tue Oct 02, 2018 2:27 pm

Hello,
I have a problem about doc to pdf conversion : in some cases, a paragraph is missing in the pdf file !
And I don't know (understand) why ??!!!

I juste open the document and save it as pdf, like this :

Code: Select all
using (Spire.Doc.Document document = new Spire.Doc.Document(@"C:\temp\XXXXXXXXXXX.doc", FileFormat.Auto))
{
     document.JPEGQuality = 50;
     document.Save(@"C:\temp\XXXXXXXXXXX.pdf", FileFormat.PDF);
}


The sample file is attached.

Thanks for helping,
Regards,

Vjung26000
 
Posts: 3
Joined: Thu Sep 06, 2018 7:09 am

Wed Oct 03, 2018 2:14 am

Hello,

Thanks for your post.
I did notice that a paragraph is missing when converting your word to Pdf, I already logged it into our bug tracking system. Currently, we are having our Chinese National Day holiday from Oct.1st to Oct.7th, our Dev team will investigate the issue once they come back office. Sorry for any inconvenience caused.

Sincerely,
Lisa
E-iceblue support team
User avatar

Lisa.Li
 
Posts: 1261
Joined: Wed Apr 25, 2018 3:20 am

Tue Oct 09, 2018 3:34 pm

Hello,

Have you any news about this issue ?

Thanks,

Regards,

Vjung26000
 
Posts: 3
Joined: Thu Sep 06, 2018 7:09 am

Wed Oct 10, 2018 1:37 am

Dear Vjung,

Thank you for following up.
Our Dev team is still working on your issue. I have given your issue the highest priority and requested Dev team to share any possible ETA at their earliest. If there is any good news, I will let you know at once. Thanks for your understanding.

Sincerely,
Lisa
E-iceblue support team
User avatar

Lisa.Li
 
Posts: 1261
Joined: Wed Apr 25, 2018 3:20 am

Tue Oct 16, 2018 12:17 pm

Hi,

Glad to inform you that the reported issue has been fixed. Welcome to download the hotfix from the following link.
Spire.Doc Pack(hot fix) Version:6.10.2

Sincerely,
Nina
E-iceblue support team
User avatar

Nina.Tang
 
Posts: 1182
Joined: Tue Sep 27, 2016 1:06 am

Mon Oct 22, 2018 7:27 am

Hello,

Greetings from E-iceblue.
Has your issue been resolved with the hotfix version? Thanks in advance for your valuable feedback and time.

Sincerely,
Lisa
E-iceblue support team
User avatar

Lisa.Li
 
Posts: 1261
Joined: Wed Apr 25, 2018 3:20 am

Mon Oct 29, 2018 9:58 am

Hello,
It works perfectly now !
Thanks a lot,
Best regards,

Vjung26000
 
Posts: 3
Joined: Thu Sep 06, 2018 7:09 am

Mon Oct 29, 2018 10:05 am

Dear,

Glad to hear that! If you encounter any issue related to our products in the future, just feel free to contact us.
Wish you all the best!

Sincerely,
Lisa
E-iceblue support team
User avatar

Lisa.Li
 
Posts: 1261
Joined: Wed Apr 25, 2018 3:20 am

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