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[Chris_Ma]

Hallo supportteam,

I received a PDF-document that won't be printed withe spire.pdf.
With acrobat reader or pdf24-viewer the print ist correct.
I tested the print with Spire 7.3.3 and 7.2.5 version.

I added 3 black boxes into the document to cover personal informations. But this boxes have no change to the issue.

Please check this problem.

Greetings Christian

[Andy.Zhou]

Hello,

Thanks for your inquiry.
I have reproduced your issue and logged it in our bug tracking system with the ticket SPIREPDF-4148.
Sorry for the inconvenience caused. I will inform you once it is solved.

Sincerely,
Andy
E-iceblue support team

[Andy.Zhou]

Hello,

Greetings from E-iceblue!
Your PDF document(original.pdf) is encrypted, our developer needs the password of the document to parse its data and solve SPIREPDF-4148 issue. To protect your privacy,please send it to support@e-iceblue.com. We will be grateful for your help.

Sincerely,
Andy
E-iceblue support team

[Andy.Zhou]

Hello,

Thanks for your patience!

Glad to inform you that we just released Spire.PDF Pack(Hot Fix) Version:7.4.13 which fixes your issue.

Please download the fix version from the following links to test.
Website link: https://www.e-iceblue.com/Download/down ... t-now.html

Nuget link:
https://www.nuget.org/packages/Spire.PDF/7.4.13
https://www.nuget.org/packages/Spire.PDF.NETCore/7.4.13

[Chris_Ma]

Thank you very much,

the issue is solved.

the documents could be printed, now.

[rachel.lei]

Hello,

Thanks for your feedback!
If you encounter any questions related to our product in the future, just feel free to contact us.
Wish you all the best!

Sincerely,
Rachel
E-iceblue support team