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Thu Mar 09, 2017 1:57 am

Dear klukes,

Thanks for your inquiry.
Different document may have different reason caused the issue. Please upload your sample file here, or send it to us(support@e-iceblue.com) via email, so that we can work out it and provide you solution quickly.

Thanks,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Thu Mar 09, 2017 1:04 pm

Betsy, as usual, your fix work A1 as everything else with your amazing product ! Thanks,

Betsy.jiang wrote:Dear Robin,

Did you test the hotfix ? Has the issue been fixed ?
Could you please give us some feedback at your convenience ?

Thanks,
Betsy
E-iceblue support team
Robin Leblond
.Net Consultant, Montréal, Qc, Canada

robinleblond
 
Posts: 22
Joined: Fri Jan 29, 2016 5:46 pm

Thu Mar 09, 2017 2:38 pm

Hi Betsy,

I've attached a sample document as requested. This document is a simple one-page with some additional text along with the offending object. It should reliably reproduce the results.

Thanks,

Kevin Lukes
Programmer/Analyst

klukes
 
Posts: 17
Joined: Thu Mar 02, 2017 4:59 pm

Fri Mar 10, 2017 1:49 am

Dear Kevin,

Thanks for your files.
I have reproduced the issue and posted it to our Dev team. We will inform you as soon as it is fixed.
So sorry for inconvenience caused.

Sincerely,
Betsy
E-iceblue support team
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Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Tue Mar 14, 2017 9:39 am

Dear Kevin,

Thanks for waiting.
Now your issue has been fixed in Spire.Doc Pack(hot fix) Version:5.8.70, welcome to test it.
Looking forward to your feedback.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

Tue Mar 14, 2017 8:25 pm

Thanks Betsy,

I've downloaded the hotfix and can confirm that it has successfully passed my unit tests. I'd like to get our business users to test this to confirm, but it might take a couple of days (I just got word that they're a little tied up at the moment). I'm hoping to schedule something for this Thursday.

Thanks again,

Kevin Lukes
Programmer/Analyst

klukes
 
Posts: 17
Joined: Thu Mar 02, 2017 4:59 pm

Wed Apr 12, 2017 4:19 pm

Just a final follow up with respect to the hotfix. We've confirmed the successful operation now within our Business environment. Thanks again for all your help.

Kevin Lukes
Programmer/Analyst

klukes
 
Posts: 17
Joined: Thu Mar 02, 2017 4:59 pm

Thu Apr 13, 2017 1:22 am

Dear Kevin,

Thanks for your feedback.
Please feel free to contact us if you have further questions.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

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