Null Reference while opening one rtf file

[tecnologiahub]

Hi, I'm receiving the error

System.NullReferenceException: 'Object reference not set to an instance of an object.'

while opening one rtf file, on other issue I had you said that this SDK open a file like microsoft word, but the file open on Word perfectly.

I'm uploading the file for you to test.

And here's the sample code

Code: Select all

Document d = new Document("teste.rtf");


I would love to get a response as soon as possible.

Kind Regards,

Luiz Gustavo Alves

[Marcia.Zhou]

Hello,

Thanks for your inquiry!

I did reproduce your issue and have logged it in our issue tracking system with the ticket SPIREDOC-6073 for further investigation.

We will let you know if there is any update. Sorry for the inconvenience caused.

Sincerely,
Marcia
E-iceblue support team

[tecnologiahub]

Hi, thank you for the answer, can we get this in 3 business day as a hotfix?

Thank you as always for the support.

Kind regards,

Luiz Gustavo Alves

[Marcia.Zhou]

Dear Luiz,

Thanks for your follow-up!

Okay, if everything goes well, we will provide you with a temporary version tomorrow, which includes your issue fix.

Sincerely,
Marcia
E-iceblue support team

[tecnologiahub]

Dear Luiz,

Thanks for your follow-up!

Okay, if everything goes well, we will provide you with a temporary version tomorrow, which includes your issue fix.

Sincerely,
Marcia
E-iceblue support team

Hi, any news on that fix? You're saying that this temporary version will also fix the errors found on other issue I posted here, right?

Kind Regards,

Luiz Gustavo Alves

[Marcia.Zhou]

Dear Luiz,

Thanks for your patience!

Glad to inform you that our Dev team had fixed the issue of loading your RTF file failed. Here we made a temporary version (spire.doc_9.6.2.zip) for you, please download and test with it.

Besides, does the other issue mean the ticket SPIREDOC-5949? If so, this temporary version also includes the fix for this issue.

Sincerely,
Marcia
E-iceblue support team

[tecnologiahub]

Thank you so much,

It's working!

As always thank you for the support.

Kind regards,

Luiz Gustavo Alves

[Marcia.Zhou]

Dear Luiz,

Thanks for your feedback!

Glad to hear that your issue has been solved.

If you encounter any issues related to our product in the future, just feel free to contact us. Besides, I will inform you ASAP when the official version is released.

Have a nice day!

Sincerely,
Marcia
E-iceblue support team

[Marcia.Zhou]

Hello,

Thanks for your patience!

Glad to inform you that we just released Spire.Doc Pack(hot fix) Version:9.6.10 which fixes the issue of the ticket SPIREDOC-6073 .

Please download the fix version from the following links to test.

Website link: https://www.e-iceblue.com/Download/download-word-for-net-now.html
Nuget link: https://www.nuget.org/packages/Spire.Doc/9.6.10

Sincerely,
Marcia
E-iceblue support team