'MS949' is not a supported encoding Exception

[leekyusun]

hello,
An intermittent error occurs when converting a word document to an image.

[ DEV ENV ]

Code: Select all

Windows 10 Home
JDK1.8
Free Spire.Office for Java (v3.1.1)

[ CODE ]

Code: Select all

Document doc = new Document();
doc.loadFromFile(in);
BufferedImage image = doc.saveToImages(0, ImageType.Bitmap);
ImageIO.write(image, 'png', out);

[ ERROR ]

Code: Select all

Exception in thread "main" class com.spire.office.packages.sprKmD: 'MS949' is not a supported encoding
com.spire.office.packages.sprYkd.spr  (rlc:693)
com.spire.office.packages.sprGFe.spr (Unknown Source)
com.spire.office.packages.sprGFe.spr  (Unknown Source)
com.spire.office.packages.sprGFe.spr  (Unknown Source)
com.spire.office.packages.sprGFe.spr  (Unknown Source)
com.spire.office.packages.sprGce.spr  (Unknown Source)
com.spire.office.packages.sprGce.spr  (Unknown Source)
com.spire.office.packages.sprWBe.spr (Unknown Source)
com.spire.office.packages.sprWBe.spr  (Unknown Source)
com.spire.office.packages.sprNZD.spr (Unknown Source)
com.spire.office.packages.sprWBe.spr  (Unknown Source)
com.spire.office.packages.sprWBe.spr (Unknown Source)
com.spire.office.packages.sprWBe.spr  (Unknown Source)
com.spire.office.packages.sprWBe.spr (Unknown Source)
com.spire.office.packages.sprWBe.spr  (Unknown Source)
com.spire.office.packages.sprMae.spr  (Unknown Source)
com.spire.office.packages.sprHge.spr (Unknown Source)
com.spire.office.packages.sprHge.spr
(Unknown Source)
com.spire.office.packages.sprHge.spr  (Unknown Source)
com.spire.office.packages.spryNe.spr  (Unknown Source)
com.spire.doc.Document.spr  (Unknown Source)
com.spire.doc.Document.saveToImages(Unknown Source)

[rachel.lei]

Hello,

Thanks for your inquiry.
I simulated a Word file and tested your case but did not encounter any issue. To help us further investigate your issue, please share your input file with us. You could attach it here or send it to us (support@e-iceblue.com) via email. Thanks in advance.
Besides, I'd suggest you test your case with our latest commercial version (Spire.Office for Java Version:3.6.4) as it is more stable and contains more bug fixes.

Sincerely,
Rachel
E-iceblue support team

[rachel.lei]

Hello,

Greetings from E-iceblue.
How is your issue now? Could you please provide more information to help us investigate further?

Sincerely,
Rachel
E-iceblue support E-iceblue

[leekyusun]

sorry my answer was late.
I attach a file with errors, so please test it.

[rachel.lei]

Hello,

Thanks for providing your file.
I tested your file with both Free Spire.Office for Java (v3.1.1) and the latest Free Spire.Office for Java Version:3.9.0, but did not reproduce your issue. This is my executable .jar file, please run it directly on your side.
If the issue persists, please tell us your region setting (e.g. China, Chinese) for further investigation. Thanks in advance.

Sincerely,
Rachel
E-iceblue support team

[rachel.lei]

Hello,

Greetings from E-iceblue!
How is your issue now? Looking forward to your feedback.

Sincerely,
Rachel
E-iceblue support team