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Tue Apr 19, 2022 12:38 pm

Hi Support Team,

I have a simple xlsx file. An exeption is raised when I try to open it by workbook.LoadFromFile("viz.xlsx")
Exeption: Workbook error:Cannot find resource 'Spire.Xls.Core.Converter.Exporting.DrawingML.default.zip'.

Licensed Spire.Offce 7.3.2
Find attached the excel file and the c# programm.cs

I hope you can help me out here!
Greetings Christian
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issue.zip
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PrintPro
 
Posts: 55
Joined: Tue Apr 16, 2019 6:17 pm

Wed Apr 20, 2022 3:23 am

Hello,

Thank you for your inquiry.
I tested your Excel file and did reproduce the issue you mentioned. I have logged the issue into our bug tracking system with the ticket number SPIREXLS-3808. Our development team will investigate and fix it. Once it is resolved, I will inform you in time. Sorry for the inconvenience caused.

Sincerely,
Annika
E-iceblue support team
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Annika.Zhou
 
Posts: 1643
Joined: Wed Apr 07, 2021 2:50 am

Wed Apr 20, 2022 3:49 am

Hello Annika,
thanks for your quick reply, but in this case I need a more precise statement when we can expect a solution, since our customers cannot use our product as long as the problem persists. And that's why we pay the maintenance fees.
Thanks for your support and best regards
Christian

PrintPro
 
Posts: 55
Joined: Tue Apr 16, 2019 6:17 pm

Wed Apr 20, 2022 8:43 am

Hello,

Thanks for your feedback.
For the issue SPIREXLS-3808, after investigation, our developers found that the data of the source file was wrong. This issue has been resolved, now it is in the testing phase. Once the tests pass, we will provide a new hotfix version for you as soon as possible. Thank you for your understanding.

Sincerely,
Annika
E-iceblue support team
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Annika.Zhou
 
Posts: 1643
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Fri Apr 22, 2022 9:08 am

Hi Annika,

any news about the hotfix?

greetings Christian

PrintPro
 
Posts: 55
Joined: Tue Apr 16, 2019 6:17 pm

Fri Apr 22, 2022 10:04 am

Hello,

Thanks for following up.
Sorry, there is no fix version for SPIREXLS-3808 at present. For your emergency, we will provide you with an interim version of the fix within the next week. Hope you can be patient.

Sincerely,
Annika
E-iceblue support team
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Annika.Zhou
 
Posts: 1643
Joined: Wed Apr 07, 2021 2:50 am

Thu Apr 28, 2022 10:03 am

Hello Annika,
the week is almost over - any hotfix in sight :)
regards Christian

PrintPro
 
Posts: 55
Joined: Tue Apr 16, 2019 6:17 pm

Fri Apr 29, 2022 7:09 am

Hello,

Thanks for following up.
The temporary version is available. Please download it and test on your side. Once the official version is released, I will inform you in time.

Sincerely,
Annika
E-iceblue support team
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Annika.Zhou
 
Posts: 1643
Joined: Wed Apr 07, 2021 2:50 am

Fri Apr 29, 2022 8:39 am

Hello Annika,
thank you for the hotfix .
I use nuget to keep spire up to date, any advice how I can install the hotfix version to my visual studio (.net 4.6) ?

regards Christian

PrintPro
 
Posts: 55
Joined: Tue Apr 16, 2019 6:17 pm

Fri Apr 29, 2022 8:54 am

Hello,

Thanks for your feedback.
First of all, please remove all the DLLs related to our products in the project, then unzip the downloaded temporary version, and import all the DLLs under the folder "NET4.6" into your project reference.

Sincerely,
Annika
E-iceblue support team
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Annika.Zhou
 
Posts: 1643
Joined: Wed Apr 07, 2021 2:50 am

Fri Apr 29, 2022 9:25 am

Hello Annika,

it works! Thank you and the dev team for the quick solution!

Greetings Christian

PrintPro
 
Posts: 55
Joined: Tue Apr 16, 2019 6:17 pm

Fri Apr 29, 2022 9:31 am

Hello,

Glad to hear that your issue has been resolved.
Once the official version is released, I will inform you immediately.
Have a nice day!

Sincerely,
Annika
E-iceblue support team
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Annika.Zhou
 
Posts: 1643
Joined: Wed Apr 07, 2021 2:50 am

Fri May 27, 2022 10:02 am

Hello,

Thanks for your patience!
Glad to inform you that we just released Spire.Office Platinum(Hotfix) Version:7.5.4 which fixes the issue of SPIREXLS-3808.
Please download the new version from the following links to test.

Website link: https://www.e-iceblue.com/Download/download-office-for-net-now.html
Nuget link: https://www.nuget.org/packages/Spire.Office/7.5.4
Sincerely,
Annika
E-iceblue support team
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Annika.Zhou
 
Posts: 1643
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