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Fri Apr 17, 2020 10:05 am

On call LoadFromFile cause error - invalid/unknown/unsupported format. A our file opened in Acrobat reader and not open in Sprite.Pdf. I attach our file. Before buying your product, we must make sure that it is completely suitable for us.

Raiden1974
 
Posts: 1
Joined: Wed Apr 15, 2020 5:52 am

Mon Apr 20, 2020 1:40 am

Hello,

Thanks for your inquiry and sorry for the late reply as weekend.
I have reproduced your issue and logged it into our bug tracking system with the ticket SPIREPDF-3185. If there is any update, we will let you know.
Apologize for the inconvenience caused.

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Mon Jul 06, 2020 8:14 am

Hello,

Thanks for your patient waiting.
Glad to tell you that your issue has been resolved, please download the newly released Spire.PDF Pack(Hot Fix) Version:6.7.2 and test.
Our website: https://www.e-iceblue.com/Download/down ... t-now.html
Nuget: https://www.nuget.org/packages/Spire.PDF/6.7.2

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

Tue Jul 14, 2020 10:09 am

Hello,

Greetings from E-iceblue.
Have you tested the hotfix? Could you please give us some feedback at your convenience?
Thanks in advance.

Sincerely,
Rachel
E-iceblue support team
User avatar

rachel.lei
 
Posts: 1571
Joined: Tue Jul 09, 2019 2:22 am

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