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Thu Jan 30, 2020 8:50 am

Currently we are experiencing a problem when trying to print PDF files via label printers using the Print() method.

The resulting labels will be stretched in weird ways, come out in the wrong orientation and even have cut-off parts. (See attachment. The top row is just using the Spire.PDF Print method. Lower left is the result of trying some additional resizing before the printing. Lower right shows the labels correctly printed by Acrobat and the free library PDFium.)

It's not a driver or hardware issue. Three different label printers of different brands have been tried, and the result is the same across all devices.

We were using Free Spire.PDF until recently and have now upgraded to the Pro Version 6.1. The problem is the same in both versions.

Is there any way to rectify this problem? Is there any special handling for label printers that can be called from the code?

lucas_michael
 
Posts: 1
Joined: Thu Jan 09, 2020 8:39 am

Thu Jan 30, 2020 9:30 am

Hello,

Thanks for your post.
To help us look into your issue accurately, please share us with your input testing file as well as your full testing code. You can send them to us via email (support@e-iceblue.com). Thanks in advance.

Sincerely,
Lisa
E-iceblue support team
User avatar

Lisa.Li
 
Posts: 1261
Joined: Wed Apr 25, 2018 3:20 am

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