Issues while converting rtf to pdf with images

[tecnologiahub]

Hi, I'm trying to convert rtf to pdf with images and it's giving me an error.

I'm using the latest version 9.4.18 and I'm attaching both the rtf file and the output pdf file.

It reconizes it as an image, but it's becoming a broken image.

Here's the code:

Code: Select all

Document d = new Document("testenovo.rtf");
d.SaveToFile("test2.pdf", FileFormat.PDF);


Kind regards,

Luiz Gustavo Alves

[Brian.Li]

Hello,

Thanks for your inquiry and sorry for the late reply as weekend.
I tested your case and did reproduce your issue. I have logged it in our bug tracking system with the ticket SPIREDOC-5949. If there is any update, we will let you know. Apologize for the inconvenience caused.

Sincerely,
Brian
E-iceblue support team

[tecnologiahub]

Hi, we would like to know if there's any news about that error.

We finally managed to get our license updated, can we use the 3 Business Days Guarantee Hotfix here? We got the license updated today.

Please answer as soon as you can, we need this fix.

Kind regards,

Luiz Gustavo Alves

[Brian.Li]

Hello,

Thanks for your follow up.

I’m sorry that our Dev team is now still investigating your issue. We will do our best to fix this issue for you within 3 days.

Anyway, I'll update you on the progress of the issue this Thursday. Once it is resolved, we will prepare a new version for you ASAP.

Sincerely,
Brian
E-iceblue support team

[tecnologiahub]

Thank you so much for it,

We'll wait for this update, keep me updated on any news you.

Kind regards,

Luiz Gustavo Alves

[Brian.Li]

Hello,

Regarding the issue SPIREDOC-5949, gald to tell you that our Dev team has fixed it.
Considering your urgent situation, we first compiled a temporary version for you. Please download it for testing. Looking forward to your test results.

Sincerely,
Brian
E-iceblue support team

[tecnologiahub]

Thank you so much for the quick reply,

It's working fine, we can now move on in this project. Thank you for fixing it.

Kind Regards,

Luiz Gustavo Alves

[Brian.Li]

Hello,

Thanks for your feedback.
Glad to hear that the temporary version of Spire.Doc can work for you. If the official version is released, we will inform you immediately.

Sincerely,
Brian
E-iceblue support team

[Brian.Li]

Hello,

Greetings from E-iceblue!
Glad to inform you that we just released Spire.Doc Pack Version:9.6 which fixes the issue SPIREDOC-5949, please download it from the following links to test on your side. Looking forward to your test result.
Website link: https://www.e-iceblue.com/Download/down ... t-now.html
Nuget link: https://www.nuget.org/packages/Spire.Doc/9.6.0

Sincerely,
Brian
E-iceblue support team

[Brian.Li]

Hello,

How is your issue now? Does this hotfix solve your issue? Could you please give us some feedback at your convenience?

Sincerely,
Brian
E-iceblue support team