Issue initialize class com.spire.doc.packages.sprwIC

[tringuyen]

I met exception "Could not initialize class com.spire.doc.packages.sprwIC" when using com.spire.doc v2.12.3 to read template at .docx then save at .pdf
Any body have met this issue before?

[Amber.Gu]

Hi,

Thanks for your inquiry. Sorry to reply late for weekend.
To help us investigate your issue accurately, please offer us the following information.
1. Your input Word file(if any).
2. The complete code you were using which could reproduce your issue directly.
3. The OS and Region information, e.g. Win7, 64 bit, China/Chinese.

You could upload them here or send us(support@e-iceblue.com) via email.

Best wishes,
Amber
E-iceblue support team

[tringuyen]

Hi,

Thanks for your inquiry. Sorry to reply late for weekend.
To help us investigate your issue accurately, please offer us the following information.
1. Your input Word file(if any).
2. The complete code you were using which could reproduce your issue directly.
3. The OS and Region information, e.g. Win7, 64 bit, China/Chinese.

You could upload them here or send us(support@e-iceblue.com) via email.

Best wishes,
Amber
E-iceblue support team

I have send email for more information, please contact me soon.
Thanks team

[Amber.Gu]

Hi,

Thanks for your reply.
We will make a further investigation of your issue, once there is any progress, we will inform you ASAP. Sorry for the inconvenience caused.

Best wishes,
Amber
E-iceblue support team

[Amber.Gu]

Hi,

Hope you are doing well.
I finished the test under Linux environment(Linux Ubuntu, 64 bit, version 16.04 LTS) with Spire.Doc for Java Version:3.1.1 but failed to reproduce your issue. We firstly suggest you try to test it on another computer to see if the issue still happens.

If it still exists after trying, I'm afraid it is difficult for us to locate the reason of your issue if we don't reproduce it on our side. To help us investigate it accurately, please offer us a runnable project which could reproduce your issue directly. And could you please tell us which code throws the exception on your side?

You could upload them here or send us(support@e-iceblue.com) via email.

Best wishes,
Amber
E-iceblue support team