Issue converting XPS to PDF

[sgerber]

Good Day dear E-Iceblue team

We've been using FreeSpire.PDF successfully for a while now.
Recently, we've run across a strange issue though.

When Converting an XPS to a PDF with a certain content, it will convert it incorrectly.

1. Fill of an Area with Recangles
2. Dash-Dot-Dot line

Attached you can find a zip containing the following:

- A screenshot taken form our software (how it should look)
- A XPS, generated by our Software. Looks right, when compared to the screenshot
- A PDF that was converted using FreeSpire.PDF

We are using .NET Framework 4.8, with the FreeSpire.PDF Version v7.2.0 referenced via nuget.org.

Could you point us in the right direction?

All the best.

S. Gerber

[Nina.Tang]

Dear S. Gerber,

Thanks for your inquiry.
I tested your XPS file and indeed found that the generated PDF has some differences on content. The attached screenshot shows the details for my discovery. Please confirm again whether this is consistent with the mistake you mentioned. Anyway, I have logged this issue into our bug tracking system with the ticket SPIREPDF-4272. Once there is any progress, I will inform you immediately. Sorry for the inconvenience caused.

Sincerely,
Nina
E-iceblue support team

[sgerber]

Yes, exactly those two things are what we are having issues with.
Sorry for not marking it more in the screenshot.

[Nina.Tang]

Hi,

Thanks for your confirmation.
Our Dev team will investigate the issue, once there is any update, I will inform you.
Have a nice day

Sincerely,
Nina
E-iceblue support team

[sgerber]

Thanks a lot

[sgerber]

Good day

Just a quick question if there has been any progress.
thanks for any update.

[Brian.Li]

Hello,

Thanks for your follow up.
I just checked the status of your issue SPIREPDF-4272, it has been fixed, but unfortunately the hotfix has impacts on other cases. Our Dev team are working on these impacts now. Once the hotfix is available, we will inform you ASAP. Sorry for the inconvenience caused.

Sincerely,
Brian
E-iceblue support team

[sgerber]

Hi Brian

Thanks for the update.
Glad to hear that the issue has been fixed.

I'll be looking forward to the hotfix.

all the best

S. Gerber

[sgerber]

Hi there,

I'd like to enquire about the update, has it been released yet?
Thanks for any information.

all the best,

S. Gerber

[Brian.Li]

Hello,

Thanks for your follow up.
Sorry that this issue has not been resolved. Our development team is urgently dealing with this issue. Anyway, I have requested them to share any possible ETA at their earliest time.
We will notify you as soon as there is any update. Apologize for the inconvenience caused.

Sincerely,
Brian
E-iceblue support team

[Nina.Tang]

Hello,

Thanks for your patient waiting.
Glad to inform you that the hotfix (Spire.PDF Pack(Hot Fix) Version:7.9.6) which contains the fix of your issue SPIREPDF-4272 is available. Welcome to download it from the following link.
Website link: https://www.e-iceblue.com/Download/download-pdf-for-net-now.html
Nuget link: https://www.nuget.org/packages/Spire.PDF/7.9.6
https://www.nuget.org/packages/Spire.PDF.NETCore/7.9.6

Sincerely,
Nina
E-iceblue support team

[sgerber]

Hi there Nina

I just ran a quick test with the paid Spire.PDF version and all of the reported issues are indeed fixed.

A few questions remain:

- Will this fix eventually make it into the FreeSpire.PDF set?
- I've noticed another issue in the XPS to PDF conversion. Shall I open a new Ticket or update this one?

Thanks a lot.

S.Gerber

[Nina.Tang]

Dear S.Gerber,

Thanks for your confirmation.
1. Yes, we will include the fix in the Free Spire.PDF eventually, but kindly note we don't upgrade our Free version regularly, hence now we don't know when the free version that includes the fix of your issue will be updated. I suggest that you use our paid Spire.PDF. We are willing to provide you with a one-month temporary license. You can apply for a temporary license from this link: https://www.e-iceblue.com/TemLicense.html.
2. It’s okay to open a new task or update this post to ask a new question in either way.

Sincerely,
Nina
E-iceblue support team

[sgerber]

Hi Nina

Thanks for letting me know.
The temporary licenses is a neat idea, sadly not really applicable to our software, as our software is released to customers.
I will just revaluate using the paid version from nuget, but of course I will also discuss the usage of the paid version (internally).

In regards to the noticed issue, I'll extend this ticket then.

What I've noticed is that some fill patterns that do not match from XPS to PDF.
Attached you find a zip containing an XPS (with all the fill patterns that our software is able to export) and a PDF that was converted using the paid version (7.9.6).

Especially noticeable are the 3rd from the left (top row) and the 6th from the left in the centre row.

best regards,

Stefean

[amy.zhao]

Hello Stefean,

This is Amy from E-iceblue support team. Thanks for evaluating our paid version.
I have noticed the issue about converting XPS to PDF you mentioned, and logged it into our bug tracking system with the ticket SPIREPDF-4667. Sorry for the inconvenience caused.
We will inform you once it is resolved.

Sincerely,
Amy
E-iceblue support team