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Fri Jun 16, 2017 11:29 am

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Our team already purchased the Spire.pdf. We have the pdf files that were encrypted but they can open to view content normally. When use SpirePdf to load the Pdf we got the error "can not open an encrypted document. The password is invalid." . Is there anyway to bypass this error and load the pdf content. We don't have the password for this case.

Hai Phan
 
Posts: 1
Joined: Wed May 24, 2017 7:56 am

Mon Jun 19, 2017 3:05 am

Dear Hai Phan,

Thanks for your inquiry.
I could load the PDF document has password security yet no open password successfully with the latest Spire.PDF Pack(Hot Fix) Version:3.9.141. Firstly, I suggest you try to use that hotfix. If the issue still happens, please provide us with the document which has the issue for investigation.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy.jiang
 
Posts: 3099
Joined: Tue Sep 06, 2016 8:30 am

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