header will not be printed

[Chris_Ma]

Hallo Support-Team.

I get PDF-Documents by mail. These Documents will be printed via Spire-PDF automaticly.
I use Spire.PDF Version 6.5.15.2040.

The Header will not be printed by using Spire.PDF
The Header will be printed by using AdobeAcrobat or Microsoft Edge or other PDF-Viewer.

Could you check, what's wrong?

Test 1.pdf, Test 2.pdfand Test 3.pdf are the original PDF's that arrived at me.
Adobe_Print.pdf is the result, I printed via Adobe.
Spire_Print.pdf ist the result, I printed via Spire.PDF

[rachel.lei]

Hello,

Thanks for your inquiry.
I have reproduced your issue and logged it in our bug tracking system with the ticket SPIREPDF-3375. If there is any update, we will inform you.
Apologize for the inconvenience caused.

Sincerely,
Rachel
E-iceblue support team

[Chris_Ma]

Hi Support-Team,

I ask for help one month ago.
Could you tell me some news about my Issue?

Greetings Christian

[rachel.lei]

Hello,

Thanks for your following up.
Sorry our Dev team is still fixing this issue due to its complexity. I have urged them and requested them to share any possible ETA at their earliest time. Once there is any progress, we will inform you ASAP.
Apologize for the delay and inconvenience caused.

Sincerely,
Rachel
E-iceblue support team

[Chris_Ma]

Hallo Spire-Team,

could you tell me some news about my issue?

[rachel.lei]

Hello,

Sorry for the delay and inconvenience caused.
I just checked the status of this issue but found that it has not been resolved. I have urged our Dev team to speed up the fixing and given your issue the highest priority. Please spare us a little more time, we will inform you as soon as it is fixed.

Sincerely,
Rachel
E-iceblue support team

[rachel.lei]

Hello,

Hope you are doing well.
Glad to inform you that your issue has been resolved. The fix will be included in the next version of Spire.PDF. Once the new version is available, we will inform you ASAP.

Sincerely,
Rachel
E-iceblue support team

[rachel.lei]

Hello,

Hope you are doing well.
Glad to inform you that we just released Spire.PDF Pack(Hot Fix) Version:6.10.4 that fixes your issue, welcome to download it from the following links.
Website link: https://www.e-iceblue.com/Download/down ... t-now.html
Nuget link: https://www.nuget.org/packages/Spire.PDF/6.10.4

Sincerely,
Rachel
E-iceblue support team

[rachel.lei]

Hello,

Greetings from E-iceblue.
Have you tested the hotfix? Did it solve your issue?
Thanks in advance for your feedback!

Sincerely,
Rachel
E-iceblue support team

[Chris_Ma]

Hallo Spire-Team,

I am back from my holidays, now.
I've tested the newest Version of Spire 6.10.9 and it works.

My Dokuments will be printed out correct.

Thanks for your help.

[rachel.lei]

Hello,

Thanks for your feedback.
If you encounter any issue related to our products, just feel free to contact us.
Wish you all the best!

Sincerely,
Rachel
E-iceblue support team