Header showing twice when converting to PDF

Tue Oct 25, 2022 5:07 pm

Hi,

Please see the attached Word/PDF file - you can see when the conversion happens, the header shows up twice on the PDF for some reason. I'm fairly sure this didn't happen before, but I tested several versions going back, and it wasn't able to fix it.

I am using the "Spire.Officefor.NETStandard" latest version 7.10.0. And the issue seems to happen on both Windows and Linux (our servers are linux based).

Cheers,
Felix

Wed Oct 26, 2022 10:13 am

Hello,

Thanks for your feedback.
After investigation, I reproduced your issue in Linux（CentOS Linux release 7.9.2009 (Core)）and logged it into our bug tracking system with the ticket number SPIREDOC-8652. Our development team will investigate and fix it. Once it is resolved, I will inform you in time. Sorry for the inconvenience caused.

Sincerely
Abel
E-iceblue support team

Sat Oct 29, 2022 4:16 am

Unfortunately, this issue is starting to effect a lot of our customers. Do you think it will be a while before there is a fix? Is there any other sort of workaround?

Cheers,
Felix

Mon Oct 31, 2022 6:38 am

Hello,

Thanks for your following-up.
The issue hasn’t been fixed due to the complexity of this issue, however, I have given this issue the highest priority and urged our development team to speed up fixing your issue. Once there are any updates, I’ll inform you in time.

Sincerely
Abel
E-iceblue support team

Mon Nov 14, 2022 4:55 pm

Hi, I saw there was an update last week. Does that have a fix at all? It doesn't look like the issue number was included.

Cheers,
Felix

Tue Nov 15, 2022 1:26 am

Hello,

Thanks for your following-up.
This issue with the number SPIREDOC-8652 is not solved due to the complexity of it. However, I have urged our development team to speed up fixing it. Once there are any updates, I’ll inform you in time.

Sincerely
Abel
E-iceblue support team

Tue Nov 22, 2022 3:00 am

Hello,
Thanks for your patiently waiting.
Our development team has solved the issue with the ticket number SPIREDOC-8652 , I put the temporary package fixing this issue to our server, you can download it from the following link and have a test. Once the official version fixing this issue is released, I’ll inform you in time. If you have any issue, just feel free to contact us.

https://www.e-iceblue.com/downloads/Tem ... 7.11.1.zip

Sincerely
Abel
E-iceblue support team

Tue Nov 22, 2022 3:51 am

Thank you so much for working on this issue, unfortunately, it doesn't look like the new version was successful here. Please see attached files for the Word and produced PDF.

Please note I was using the 'NET6.0' DLLs in the download you provided.

Cheers,
Felix

Tue Nov 22, 2022 6:06 am

Hello,

Thanks for your feedback.
I tested the word document with the temporary package, and I did reproduce your issue and report it to our development team. They will investigate it. Once there are any updates about this issue, I’ll inform you in time.
However, I tested the word document you provided last time (Test Custom Element (10).docx) with the temporary package, I found this issue is solved. I attached the files for your reference.

Sincerely
Abel
E-iceblue support team

Tue Nov 22, 2022 8:09 am

OK, it sounds like it is heading in the right direction. It's so strange that it works in one case and not the other though... Looking forward to any other updates and ideally a deployed package.

Cheers,
Felix

Tue Nov 22, 2022 8:26 am

Hello,

I have urged our development team to speed up investigating and fixing your issue. I'll let you know as soon as I get any good news.

Sincerely
Abel
E-iceblue support team

Wed Nov 30, 2022 10:07 pm

Hi,

It's been a bit over a month since this issue was first reported. Has there been any update? We might have to look at a different converter if this cannot be fixed.

Unfortunately, we have also been hearing that the footer also can double up, just like the header.

Cheers,
Felix

Thu Dec 01, 2022 10:12 am

Hello,

Thanks for your following-up.
Our development team is working hard on your issue. Due to the complexity of this issue, please share us more time to solve it. Sorry for the inconvenience caused.
In addition, to help us exactly fix your issue, you can offer the word file which footer become double when converting it to pdf file.

Sincerely
Abel
E-iceblue support team

Sun Jan 29, 2023 8:06 am

Hello,

Thanks for your patience!
Glad to inform you that we just released Spire.Office 8.1.4 which fixes the issue with SPIREDOC-8652.
Please download the new version from the following links to test.

Website download link: https://www.e-iceblue.com/Download/down ... t-now.html
Nuget download link: https://www.nuget.org/packages/Spire.Office/8.1.4

Sincerely
Abel
E-iceblue support team