Format changes after conversion

[Mirko_S]

Hello,

I convert a Word file to a PDF file. The Word file has one page and the resulting PDF file has two pages. During the conversion of the Word file, the format changes in the resulting PDF file, so the PDF file has two pages.
I use Spire.Doc in version 7.6.5.
I attached the files

Doks.zip

I use the following non-specific code:

Code: Select all

var wordtemplate = @"exampledoc.docx";
var outputfilename = Path.ChangeExtension(wordtemplate, ".pdf");
using (var word = new Spire.Doc.Document(wordtemplate))
{
    word.SaveToFile(outputfilename, FileFormat.PDF);
}

How can I fix this?

Regards
Mirko

[Lisa.Li]

Hello,

Thanks for your post.
I have reproduced your issue and logged it into our bug tracking system for further investigating and fixing. Once there is any update, we will let you know. Sorry for the inconvenience caused.

Sincerely,
Lisa
E-iceblue support team

[Mirko_S]

Hello,

Thank you for your prompt reply.
When can we expect the update for this?

Regards,
Mirko

[Lisa.Li]

Hello,

Sorry I can’t tell you when the update hotfix version can be available at this moment, our Dev team is working on your issue now. I have requested them to share any possible ETA. If there is any news, we will let you know. Thanks for your patience.

Sincerely,
Lisa
E-iceblue support team

[Mirko_S]

Hello,

Are there any news about this issue?

Regards,
Mirko

[Lisa.Li]

Hello,

Thank you for following up.
I am sorry to tell that there is no significant progress yet. I got the news from our Dev team that this issue is complicated since it is related to position calculation, they need to do more investigations to resolve this issue. Please spare us more time, we will keep you informed once there is any good news. Thanks for your understanding.

Sincerely,
Lisa
E-iceblue support team

[Mirko_S]

Hello,

Can you give us an approximate date for an update?
We will lose our customer if we don't receive a timely update.

Regards,
Mirko

[Lisa.Li]

Hello,

The issue is so complex, sorry we can’t provide an approximate date of fixing this issue, our Dev team are making efforts to fix it now. I have posted your urgent situation to them and given the highest priority to your issue. Once there is significant progress, I will let you know. Thanks for your understanding.

Sincerely,
Lisa
E-iceblue support team

[Mirko_S]

Hello,

the error still exist in the latest version.
For us it is very urgent that the error gets corrected.
Can you give me any news about it?

Regards,
Mirko

[Lisa.Li]

Hello,

Thanks for your message.
Kindly note that the latest hotfix version (Spire.Doc Pack(hot fix) Version:7.7.23) doesn’t include the fix for your issue. Considering your urgent situation, we compiled a temporary version of Spire.Doc for you based on your testing file "exampledoc.docx". Please download and test it from the link provided via email.

Sincerely,
Lisa
E-iceblue support team

[Nina.Tang]

Hi,

Glad to inform you that we just released a formal version Spire.Doc Pack Version:7.10 which includes the fixes of your issue. Welcome to download.

Sincerely,
Nina
E-iceblue support team