[Resolved] Exception with Tahoma font

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[Resolved] Exception with Tahoma font

Postby testnob » Fri Mar 17, 2017 1:31 pm

Hello,

I encounter this error

Code: Select all
System.InvalidOperationException: Requested a name string that is not present in the font.


while loading the attached file with this code :

Code: Select all
using (SpirePres.Presentation presentation = new SpirePres.Presentation())
{
    presentation.LoadFromFile(inputFilePath);
}


I'm using Spire.presentation 2.7.39 installed via NuGet.

Could you please take a look at it ?
Thank you
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Last edited by testnob on Mon May 15, 2017 10:53 am, edited 1 time in total.
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Re: Exception with Tahoma font

Postby Jane.Bai » Mon Mar 20, 2017 2:36 am

Hello,

Thanks for your inquiry and sorry for the late reply as weekend.
I have noticed the issue and referred it to our Dev team for a further investigation and analysis, once there's any progress or update, I will inform you immediately.
Sorry again for the inconvenience caused.

Sincerely,
Jane
E-iceblue support team
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Re: Exception with Tahoma font

Postby Jane.Bai » Thu Mar 23, 2017 7:34 am

Hello,

Thanks for your patient waiting. Now your issue has been resolved, please download the Spire.Presentation Pack Hotfix Version:2.7.51 and have a test.
If you need any help, do not hesitate to contact us.

Sincerely,
Jane
E-iceblue support team
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Re: Exception with Tahoma font

Postby testnob » Fri Mar 31, 2017 12:54 pm

Hello,

thank you for your answer.

Unfortunately, I still get the exception with this attached file.
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Re: Exception with Tahoma font

Postby Jane.Bai » Mon Apr 03, 2017 7:17 am

Hello,

Thanks for your feedback and sorry for the late reply as weekend.
I have reproduced the issue on my side and referred it to our Dev team. BTW, I have to explain that every document has its different data structure thus this exception occurs again. Once there's any good news from our Dev team, we will inform you immediately.

Sincerely,
Jane
E-iceblue support team
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Re: Exception with Tahoma font

Postby testnob » Mon Apr 03, 2017 12:53 pm

no problem, I know that OpenXML file format is really... "creative" sometimes :)
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Re: Exception with Tahoma font

Postby Jane.Bai » Fri Apr 28, 2017 7:13 am

Hello,

Thanks for your patient waiting.
Glad to inform that your issue has been resolved and please download Spire.Presentation Pack Version:2.8 to have a test.

Sincerely,
Jane
E-iceblue support team
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Re: Exception with Tahoma font

Postby testnob » Mon May 15, 2017 10:53 am

Hello,

sorry for the delay...

We've just tested the 2.8 version and the fix is OK ! :)

Thank you very much
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Re: [Resolved] Exception with Tahoma font

Postby Jane.Bai » Tue May 16, 2017 3:41 am

Hello,

Thanks for your feedback.
Please feel free to contact us if you need any help.

Sincerely,
Jane
E-iceblue support team
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