Elements Missing When Printing

[andyg]

Hi,

We have been using SpirePDF for some time now and have recently ran into an issue.
We have a new Printer in house a Ricoh ICM-4500 and when using SpirePDF to print some elements on the page do not get printed.
Printing the same document with Adobe Reader prints correctly.
We are currently using SpirePDF 4.12.7 but I have also tried 5.10.2 with no improvement.

Here is a section of the code we use to print

Code: Select all

pdfPrint.PrintSettings.SelectSinglePageLayout(PdfSinglePageScalingMode.ActualSize);
pdfPrint.PrintSettings.Duplex = (System.Drawing.Printing.Duplex)PrintDuplex;
pdfPrint.PrintSettings.Copies = NumberOfCopies;
pdfPrint.PrintSettings.PrintController = new System.Drawing.Printing.StandardPrintController();
pdfPrint.Print();


I have also tried:

Code: Select all

pdfPrint.PrintSettings.SelectSinglePageLayout(PdfSinglePageScalingMode.FitSize,false,99f);


This brings some of the elements back but messes up the scaling on the page.
I have also tried a few different drivers but nothing changed. Adobe still prints fine while SpirePDF dosen't.

I have attached a couple of images to show the missing elements.

This issue seems to be just with the Ricoh machine as we can print the document to our Xerox machines using SpirePDF with no issues.

Would you have any suggestions or ideas what the issue could be?

Thanks
AndyG

[Amber.Gu]

Hi,

Thanks for your inquiry.
To help us better investigate your issue, please offer us your input Pdf file, you could upload it here or send us(support@e-iceblue.com) via email.

Best wishes,
Amber
E-iceblue support team

[Amber.Gu]

Hi Andy,

Thanks for your information via email.
I tested your file and did notice this issue, I have logged it into our bug tracking system. Once there is any progress, we will inform you.
Sorry for the inconvenience caused.

Best wishes,
Amber
E-iceblue support team

[andyg]

Hi,

Has there been any progress made on this issue.

Thanks
AndyG

[Amber.Gu]

Hi,

Thanks for your reply.
I checked the state of your issue in our bug tracking system. It is in the testing phrase now. Please share us little more time. Once the test passes, we will inform you immediately. Sorry for the inconvenience caused.

Best wishes,
Amber
E-iceblue support team

[andyg]

Hi,

I was wondering if you have a rough time estimate as to when this fix will be available?

Thanks
AndyG

[Amber.Gu]

Hi,

Thanks for your reply.
Sorry there is no ETA now. Once the test passes, we will inform you ASAP.
Sorry for the inconvenience caused.

Best wishes,
Amber
E-iceblue support team

[andyg]

Hi,

I have more information that might help with the testing:

I have found that if the Ricoh printer driver is set to 1200 x 1200 dpi the documents print correctly. Any other setting i.e. 600 x 600 and the elements disappear when printing with SpirePDF.

Hope this helps.
AndyG

[Amber.Gu]

Hi,

Thanks for your reply.
I have recorded the information you offered into our bug tracking system. Once there is any progress, we will inform you ASAP.
Sorry for the inconvenience caused.

Best wishes,
Amber
E-iceblue support team

[Brian.Li]

Hello AndyG,

Greetings from E-iceblue!
Glad to inform you that we just released Spire.PDF Pack(Hot Fix) Version:7.9.6 which fixes your issue, please download it from the following links to test on your side. Looking forward to your test result.
Website link: https://www.e-iceblue.com/Download/down ... t-now.html
Nuget link: https://www.nuget.org/packages/Spire.PDF/7.9.6
https://www.nuget.org/packages/Spire.PDF.NETCore/7.9.6

Sincerely,
Brian
E-iceblue support team

[andyg]

Hi,

I have had a chance to test this and it does seem to be fixed, thank you.

Unfortunately we can not use this version as this issue is still outstanding https://www.e-iceblue.com/forum/pdfsinglepagescalingmode-actualsize-margins-incorrect-t9722.html which affects most of our printing.

Thanks again
AndyG

[Brian.Li]

Hello AndyG,

Thanks for your feedback.
I just checked the status of your another issue (The result of the margins printed by our Spire.PDF is different from Adobe's print result), and found it is now under the test phase. Once it passes the test, we will do our best to provide a new version for you as soon as possible.

Sincerely,
Brian
E-iceblue support team