Spire.Doc is a professional Word .NET library specifically designed for developers to create, read, write, convert and print Word document files from any .NET platform (C#, VB.NET, ASP.NET, .NET Core) and Java applications (J2SE and J2EE) with fast and high quality performance.

Thu Aug 26, 2021 9:15 am

Hi there, I'm using spire.doc v 9.8.7.3040 and am getting the error "The given key was not present in the dictionary." when trying to convert the attached document.
Can you please advise how to resolve this?
Thanks,
Alan

alan.bartie
 
Posts: 2
Joined: Thu Jun 24, 2021 3:30 pm

Thu Aug 26, 2021 10:18 am

Hello,

Thank you for your inquiry.
I reproduced your issue on my side and logged it into our Bug tracking system with the ticket number SPIREDOC-6587. Our development team will investigate and fix it. Once it is resolved, I will inform you. Sorry for the inconvenience caused.

Sincerely,
Annika
E-iceblue support team
User avatar

Annika.Zhou
 
Posts: 432
Joined: Wed Apr 07, 2021 2:50 am

Thu Aug 26, 2021 12:30 pm

Thanks Annika, much appreciated.
Alan

alan.bartie
 
Posts: 2
Joined: Thu Jun 24, 2021 3:30 pm

Sat Oct 09, 2021 10:20 am

Hello,

Thanks for your patience!
Glad to inform you that we just released Spire.Office Platinum Version:6.10.0 which fixes your issue SPIREDOC-6587.

Please download the new version from the following links to test.
Website link:
https://www.e-iceblue.com/Download/down ... t-now.html
Nuget link:
https://www.nuget.org/packages/Spire.Office/6.10.0
https://www.nuget.org/packages/Spire.Of ... ore/6.10.0

Sincerely,
Annika
E-iceblue support team
User avatar

Annika.Zhou
 
Posts: 432
Joined: Wed Apr 07, 2021 2:50 am

Thu Oct 14, 2021 9:01 am

Hello,

Hope you are doing well!
Have you tried the new version of Spire.Office? Is the issue resolved now? Any feedback will be greatly appreciated.

Sincerely,
Annika
E-iceblue support team
User avatar

Annika.Zhou
 
Posts: 432
Joined: Wed Apr 07, 2021 2:50 am

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