Docx file not coverting to PDF

[sserra]

Hi
Spire Doc frozen when i try convert docx file to PDF

Spire.Doc.Document spd = new Spire.Doc.Document("d:\\Willow Creek Green Newsletter Template Mass Mailing.docx");
spd.SaveToFile("d:\\1.pdf", FileFormat.PDF);

[rachel.lei]

Hello,

Thanks for your inquiry.
I tried to convert your file to PDF but found the application kept hanging. This issue has been logged into our bug tracking system with the ticket SPIREDOC-4265 for further investigation and fixing. If there is any update, we will inform you.
Apologize for the inconvenience caused.

Sincerely,
Rachel
E-iceblue support team

[sserra]

Hi
is any updates for this bug?

[Lisa.Li]

Hello,

Thank you for following up.
I am sorry to tell that there is no significant progress till now. Our Dev team is doing more investigations to resolve it. We will keep you posted if there is any update. Sorry for the inconvenience caused.

Sincerely,
Lisa
E-iceblue support team

[rachel.lei]

Hello,

Thanks for your patient waiting.
The bug SPIREDOC-4265 is now fixed, please download the latest Spire.Doc Pack(hot fix) Version:8.5.8 and test it.
https://www.e-iceblue.com/Download/download-word-for-net-now.html

Sincerely,
Rachel
E-iceblue support team

[sserra]

thank you
it works now

[rachel.lei]

Hello,

Glad to hear that!
If you encounter any questions related to our products in the future, just feel free to contact us.
Have a nice day!

Sincerely,
Rachel
E-iceblue support team