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Mon Nov 06, 2017 10:36 am

We are using spire PDF to convert to Spire DOC and then Spire Doc to convert to text.
In this conversation few roman letters are getting loss. Complete document is in English only. Basically III getting converted to digit 3.

can you provide solution to resolve this issue?

yogeshmsharma
 
Posts: 17
Joined: Mon Sep 25, 2017 5:25 pm

Tue Nov 07, 2017 3:51 am

Hello,

Thanks for your inquiry.
I didn’t reproduce your issue with the latest hotfix(Spire.Doc Pack(hot fix) Version:6.0.41), so we suggest you trying this version first. If the issue still troubles you, please share your sample document and code you used to us for a better investigation.
Looking forward to your reply.

Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 2766
Joined: Wed Jun 27, 2012 8:50 am

Wed Nov 08, 2017 7:02 am

Thanks team for quick help.
I have updated to new hot fix version but it didn't solved problem.

Code snippet which I am using is given below. Also attaching file.

Following code we are using to convert doc to txt.

Spire.Doc.Document doc = new Spire.Doc.Document(filePath);

string path = Path.GetDirectoryName(pathToSaveWithFileName);

string name = Path.GetFileNameWithoutExtension(pathToSaveWithFileName);

path = path + Constant.PROCESSED_FILE_PATH + name + Constant.TXT_FILE_EXTENSION;



doc.SaveToFile(path, Spire.Doc.FileFormat.Txt);

doc.Close();

yogeshmsharma
 
Posts: 17
Joined: Mon Sep 25, 2017 5:25 pm

Wed Nov 08, 2017 7:06 am

File attached

yogeshmsharma
 
Posts: 17
Joined: Mon Sep 25, 2017 5:25 pm

Wed Nov 08, 2017 7:30 am

Hello,

Thanks for sharing further information.
I have reproduced your issue with your file and logged it into our bug system. We will let your know once the issue is fixed. Sorry for the inconvenience caused.

In addition, we also received the same issue via e-mail sent by Basavraj.P@Xoriant.Com. Are you from same company?
I sent two e-mails to Basavraj.P@Xoriant.Com yesterday but didn't receive any response.

Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 2766
Joined: Wed Jun 27, 2012 8:50 am

Thu Nov 09, 2017 3:33 am

Amy thanks for your reply. Yes Basvaraj is my colleague.

yogeshmsharma
 
Posts: 17
Joined: Mon Sep 25, 2017 5:25 pm

Thu Nov 09, 2017 4:39 am

Can I know eta to fix this issue? Also do you have any premium support plan to provide hot fixes

yogeshmsharma
 
Posts: 17
Joined: Mon Sep 25, 2017 5:25 pm

Thu Nov 09, 2017 7:12 am

Hello,

Thanks for your inquiry.
Our dev team is working on your issue. We will provide you with a hot fix within two weeks.
I will notify you once the hot fix is available.

Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 2766
Joined: Wed Jun 27, 2012 8:50 am

Mon Nov 20, 2017 5:55 pm

any update on this?
Thanks in advance

yogeshmsharma
 
Posts: 17
Joined: Mon Sep 25, 2017 5:25 pm

Tue Nov 21, 2017 1:22 am

Hello,

Thank you for waiting.
Your issue has been resolved. Please download and use Spire.Doc Pack(hot fix) Version:6.0.52.

Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 2766
Joined: Wed Jun 27, 2012 8:50 am

Tue Nov 21, 2017 2:13 pm

Amy,
thanks for update, we will test and let you know the outcome.
Thanks a lot

yogeshmsharma
 
Posts: 17
Joined: Mon Sep 25, 2017 5:25 pm

Fri Nov 24, 2017 8:21 am

Hello,

Greetings from E-iceblue.
Has your issue been resolved?
Looking forward to your feedback.

Sincerely,
Amy
E-iceblue support team
User avatar

amy.zhao
 
Posts: 2766
Joined: Wed Jun 27, 2012 8:50 am

Fri Nov 24, 2017 10:42 am

Amy,
yeas roman convert issue is resolved. Thanks for your help

yogeshmsharma
 
Posts: 17
Joined: Mon Sep 25, 2017 5:25 pm

Fri Nov 24, 2017 12:15 pm

While converting docx file to text , its first header text and footer text getting repeated in every other pages , could you please help me on this.

ParasXOR
 
Posts: 28
Joined: Wed Nov 22, 2017 6:13 am

Mon Nov 27, 2017 2:16 am

Hello,

Thanks for your inquiry. After an initial test with Spire.Doc Pack(hot fix) Version:6.0.52, I was unable to reproduce the issue on my side. Would your please share us a sample word document that can reproduced the issue? You could send to our email(support@e-iceblue.com).

Sincerely,
Simon
E-iceblue support team
User avatar

Simon.yang
 
Posts: 620
Joined: Wed Jan 11, 2017 2:03 am

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