Convert PDF/A error on Acrobat Reader

[MarcoSantos]

Hi All,

I use Spire.PDF for .NET for convert a pdf file in a pdf/a file.

After that if I open the pdf with Arcobat Reader Version 2022.003.20282 x64, I've this strange error message:




If I use a browser Crhome/Edge it's all ok.


This it's an Acrobat Reader or Spire.PDF error?


Thank you

[Triste.Dai]

Hi,

Thanks for your inquiry.
To help us do further investigation, could you please provide us with the following information? You can send them to us via email (support@e-iceblue.com) or attach them here. Thanks for your assistance in advance.
1) your full code and output file that can reproduce your issue.
2) your application type, such as Console App, .NET Framework 4.8 .
3) your test environment, such as Windows 10 64bit.

Sincerely,
Triste
E-iceblue support team

[MarcoSantos]

I send the requested data by email

[Triste.Dai]

Hi,

Thanks for your feedback.
I have checked all our emails, but I did not find your message, could you please resend them to us? Thanks for your assistance in advance.

Sincerely,
Triste
E-iceblue support team

[AGollinger]

Same Error if i try sample Application for PDFStandardsConverter with following Code
PdfStandardsConverter converter = new PdfStandardsConverter(inputFile);
converter.ToPdfA1A(outputFolder + "ToPdfA1A.pdf");
Open in Acrobat Reader 2022.003 Error File Corrupted. Next Error Message would be Font Arial+0 could not be found.
If i open it in Edge it looks good without any Message.
Whats wrong?

[Triste.Dai]

Same Error if i try sample Application for PDFStandardsConverter with following Code
PdfStandardsConverter converter = new PdfStandardsConverter(inputFile);
converter.ToPdfA1A(outputFolder + "ToPdfA1A.pdf");
Open in Acrobat Reader 2022.003 Error File Corrupted. Next Error Message would be Font Arial+0 could not be found.
If i open it in Edge it looks good without any Message.
Whats wrong?

Hi,

Thanks for your inquiry.
Could you please provide us with the following messages to help us reproduce your issue and do a further investigation? you can send them to us via email (support@e-iceblue.com) or attach them here. Thanks for your assistance.
1) your input and output document.
2) the version of Spire.PDF you use.
3) your application type, such as Console App .Net Framework 4.8.

Sincerely,
Triste
E-iceblue support team

[Triste.Dai]

Same Error if i try sample Application for PDFStandardsConverter with following Code
PdfStandardsConverter converter = new PdfStandardsConverter(inputFile);
converter.ToPdfA1A(outputFolder + "ToPdfA1A.pdf");
Open in Acrobat Reader 2022.003 Error File Corrupted. Next Error Message would be Font Arial+0 could not be found.
If i open it in Edge it looks good without any Message.
Whats wrong?

Hi,

Greetings from E-iceblue.
How is your issue now? if it has not been solved yet, please provide us with the following messages to help us work out a solution for you. Thanks for your assistance.
1) your input and output document.
2) the version of Spire.PDF you use.
3) your application type, such as Console App .Net Framework 4.8.

Sincerely,
Triste
E-iceblue support team