chart is missed when use savetofile

[chenxu]

Hello,

I try spire doc， and It's very convenient to use. Sometimes, I have word (.docx) with some histogram (copy from excel, but it is not a image). i use spire doc to process these words, it works well, but when i save these words, the charts is missing.

[Mike.Zhang]

Hi,

Thanks for your inquiry.
After an initial test with the latest Spire.Doc Pack(hot fix) Version:6.11.9, I was unable to reproduce this issue. Please try to use this version.
If the issue still exists, please provide your sample file and the code you were using for further investigation.
By the way, we also provide Chinese technical support, next time you can contact us in Chinese directly if you want.

[chenxu]

Thanks, I put the sample file on the Baidu Netdisk.
LINK：https://pan.baidu.com/s/1TgJ5WKgZAtHiQ_a4oxQNow
code：ig8u

Code: Select all

  Document doc = new Document();
  doc.LoadFromFile("E:/demo.docx", FileFormat.Docx);
  doc.SaveToFile("E:/target.docx", FileFormat.Docx);


[Mike.Zhang]

Hi,

Thanks for your information.
I have reproduced the issue and logged it in our bug tracking system. Once there is any update, we will let you know. Sorry for the inconvenience caused.

[Mike.Zhang]

Hi,

Glad to inform you that the issue has been fixed, welcome to download the hotfix from the following link.
Spire.Doc Pack(hot fix) Version:6.12.1.

[Mike.Zhang]

Hi,

Greetings from e-iceblue!
Have you tried the hotfix? Your feedback would be greatly appreciated!

[chenxu]

您好，感谢您的回复，新版本确实解决了这一问题，目前保存后的文件不会再有图表丢失。另外，目前版本没有支持从shape或者shapegroup到image的转化，无法将从图表中抽取图片信息。

[Mike.Zhang]

您好，

感谢您的反馈。
不好意思，我们产品目前不支持把图表转化为image。为了方便我们以后给您提供解决方案，请您提供源Word文档。如果有任何好消息，我会立即通知您。