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Thu Jan 22, 2015 8:41 am

Dears,

we have the following issue in production environment and is not produced over Development one :

System.InvalidOperationException: The conversion provider cann't be found.
Please make sure:
1. the folder "plugins" under the same folder of Spire.Pdf.dll
2. exists "plugins\HTMLConverter.dll" and other "plugins\*.dll"
at Spire.Pdf.HtmlConverter.Qt.HtmlConverter.Convert(String url, String fileName, Boolean enableJavaScript, Int32 timeout, SizeF pageSize, PdfMargins margins)

while converting from HTML to PDF document in windows 2012 64bit based

please help ASAP

bavarian298
 
Posts: 8
Joined: Wed Jan 21, 2015 2:21 pm

Thu Jan 22, 2015 8:59 am

Hello,

Thanks for your inquiry.

Please visit the link below to get the plugin and more information about how to convert html to pdf with new plugin:
http://www.e-iceblue.com/Tutorials/Spir ... lugin.html

Note: Please choose the right edition for your system.
Best Regards,
Burning
E-iceblue Support Team
User avatar

burning.liu
 
Posts: 406
Joined: Mon Aug 04, 2014 6:47 am

Thu Jan 22, 2015 9:36 am

Hello,

When I downloaded (HTMLConvertor-0.3.2.3-x64) from the link you gave me, I found that the DLL HTMLConvertor version is 0.2.3.3 not 0.3.2.3

Is this by mistake or what ?

Also, the tool is working 100% fine on my development machine but when I deploy on the production server the error above appears
Is it related to the Windows version?
My machine has Windows 7 64-bit IIS 7
My production server has Window Server 2012 64-bit IIS 8

Is there any security configuration must be done on IIS or server to allow the conversion to work

bavarian298
 
Posts: 8
Joined: Wed Jan 21, 2015 2:21 pm

Fri Jan 23, 2015 7:13 am

Hello,

The correct HTMLConverter version is 0.2.3.3 not 0.3.2.3, that is our mistake, we will change it.

And I have reproduced the same error when I tried to deploy the project to IIS (worked well in vs) and post this problem to our dev team, we will inform you if there is any update.
Best Regards,
Burning
E-iceblue Support Team
User avatar

burning.liu
 
Posts: 406
Joined: Mon Aug 04, 2014 6:47 am

Wed Feb 25, 2015 10:53 am

Is this problem solved or not yet ? I was working on trial version to decide if I'm gonna buy this or not when the problem shows up on production server

dabbas
 
Posts: 1
Joined: Wed Feb 25, 2015 10:52 am

Thu Feb 26, 2015 2:39 am

Hello dabbas,

Thanks for your inquiry.

Sorry that our dev team are still working to fix this problem, we will inform you if there is any update.
Best Regards,
Burning
E-iceblue Support Team
User avatar

burning.liu
 
Posts: 406
Joined: Mon Aug 04, 2014 6:47 am

Sun Jun 14, 2015 8:40 am

any update ?

bavarian298
 
Posts: 8
Joined: Wed Jan 21, 2015 2:21 pm

Mon Jun 15, 2015 2:03 am

Hello,

Thanks for your inquiry.
My colleague Burning told you a way of setting "Enable 32-Bit Applications" to "true" in your IIS Application Pools Settings to solve this issue via email.
If there are any questions, welcome to get it back to us.

Sincerely,
Betsy
E-iceblue support team
User avatar

Betsy
 
Posts: 802
Joined: Mon Jan 19, 2015 6:14 am

Tue Sep 15, 2020 9:56 am

Hello,
Is this problem solved or not yet ? I was working on trial version to decide if I'm gonna buy this or not when the problem shows up on production server

namnguyen123
 
Posts: 1
Joined: Wed Jul 01, 2020 9:18 am

Tue Sep 15, 2020 10:50 am

Hi nam,

Thank you for contacting us.
We did some adjustments for QT plugin and there is new plugin for you to use. Please download it from the following link and try your case again.
https://www.e-iceblue.com/Tutorials/Spire.PDF/Spire.PDF-Program-Guide/Convert-HTML-to-PDF-with-New-Plugin.html

If there is still any issue on your side, please provide the following information for further investigation.
1) Which plugin do you use, the x86 or x64?
2) The application type and target platform, e.g. Console app / X64
3) Your testing environment, such as OS information (E.g. Windows7, 64bit) and region setting (E.g. China, Chinese).
4) Does the exception occur on local or on IIS ?

Sincerely,
Nina
E-iceblue support team
User avatar

Nina.Tang
 
Posts: 1182
Joined: Tue Sep 27, 2016 1:06 am

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