Problem when 2 users creates documents at same time

[cfuentes]

Hi, when 2 users try to create documents at same time, the second user gets this error:

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 03/01/2014 05:31:44 p.m.
Event time (UTC): 03/01/2014 08:31:44 p.m.
Event ID: 6ecbfca5457f4582b42cdf0cf324c593
Event sequence: 212
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/1852104557/ROOT-12-130332536826636060
Trust level: Full
Application Virtual Path: /
Application Path: C:\Webs_Desarrollo\SUGUS_WEB_TEST\CSharpModel\web\
Machine name: WS04-ROS

Process information:
Process ID: 4860
Process name: w3wp.exe
Account name: SESA\IISService

Exception information:
Exception type: NullReferenceException
Exception message: Object reference not set to an instance of an object.

Request information:
Request URL:
Request path: /wpdd025.aspx
User host address: 192.168.1.254
User:
Is authenticated: False
Authentication Type:
Thread account name: SESA\IISService

Thread information:
Thread ID: 5
Thread account name: SESA\IISService
Is impersonating: False
Stack trace: at spr⇄.ᜂ(sprᣵ A_0)
at spr⇄.ᜀ(sprᣵ A_0, Boolean A_1)
at spr⇄.ᜀ(sprᣵ A_0)
at spr⇄.ᜂ(sprᣵ A_0)
at spr⇄.ᜀ(sprᣵ A_0, Boolean A_1)
at spr៷.ᜀ(sprᣵ A_0)
at sprᮅ.ᜀ(sprᷝ A_0, spr  A_1, spr៉ A_2)
at sprᮅ.ᜀ(sprᷝ A_0, spr៉ A_1)
at sprᮅ.ᜄ(spr៉ A_0)
at sprᮅ.ᜅ(spr៉ A_0)
at Spire.Pdf.PdfNewDocument.Save(Stream stream)
at Spire.Pdf.PdfDocumentBase.Save(String filename)
at Spire.Doc.Document.ᜂ(String A_0)
at Spire.Doc.Document.SaveToFile(String fileName, FileFormat fileFormat)
at GeneXus.Programs.ppdd101.S2412()
at GeneXus.Programs.ppdd101.S20305()
at GeneXus.Programs.ppdd101.executePrivate()
at GeneXus.Programs.ppdd101.execute(Int32 aP0_PddCod, IGxCollection aP1_Legajos, String& aP2_ArchivoFisicoLegajo, String& aP3_ArchivoFisicoContrato, String& aP4_TextoErr)
at GeneXus.Programs.wpdd025.S162()
at GeneXus.Programs.wpdd025.E1414Z2()
at GeneXus.Programs.wpdd025.EVT14Z2()
at GeneXus.Programs.wpdd025.DispatchEvents()
at GeneXus.Programs.mp_sesa.EVT182()
at GeneXus.Programs.mp_sesa.webExecute()
at GeneXus.Programs.wpdd025.webExecute()
at GeneXus.Http.GXHttpHandler.ProcessRequest(HttpContext httpContext)


Custom event details:

For more information, see Help and Support Center at

Any ideas? We are using version 5 of Spire.doc

Kind Regards.

[Gary.zhang]

Hello,

Sorry for late reply as weekend.
Thanks for your inquiry. Could you Please list the below information in your message, it may help us to reproduce your issue quickly and offer the solution to you.

1. Dll file list (name + version), for example:
Spire.Doc.dll v4.9.32.3040
Spire.License.dll v4.9.32.3040
Spire.Pdf.dll v2.8.86.3040

2. Operation System, for example:
Windows 7 Enterprise Edition SP1 x64

3. Project can reproduce the issue
All code about this problem, a simple project which can reproduce this problem will be better.

4. Test Document or Test data
Please provide your test document to us if convenient, it may help us reproduce your issue quickly. We promise to keep your document confidential and we will not use it for any other purpose. Besides, you could also remove the security data of your document and then send it to us.

Thanks,
Gary
E-iceblue support team