Printed output is scaled.

[pknowles]

Hello,

I'm continuing to evaluate Spire.
I'm having a problem where the printed output is scaled up about 10%
Both with an actual printer and a PDF printer.

I'm using

Windows 7 pro
Word 2007
VB.NET 2008
Spire 5.2.12.54035

Thanks in advance
Peter Knowles

[Betsy]

Dear Peter Knowles,

Thanks for evaluating our products.
Please download the newest version( Spire.Doc V5.3.83 ) from the following link and try again:
http://www.e-iceblue.com/Download/downl ... t-now.html
If the issue still happens, please provide your test document for our testing.

Thanks,
Betsy
E-iceblue support team

[Betsy]

Hello,

Has your issue been resolved? If not, could you please provide your test document for our testing?

Thanks,
Betsy
E-iceblue support team

[pknowles]

Hello,

It seems to be that the CutePDF and Spire don't get along.
Everything scales properly using the Adobe PDF printer.

Thank you.

[Betsy]

Hello,

If there are any questions, welcome to get it back to us.

Best Regards,
Betsy
E-iceblue support team

[pknowles]

I spoke too soon.

I've done exhaustive testing.
Spire creates and saves .docx correctly.
But prints scaled up about 20%
This is on 4 different printers on 4 different machines.
Either printing to real printers or PDF virtual printers, CutePDF and AdobePDF.

Using Spire 5.3.83.3035

Attached is my code, The source .docx, A correctly saved .docx and a PDF showing the problem.

Peter Knowles

[Betsy]

Hello,

Sorry that I have not reproduced your issue, the document is printed normally. I have attached the result document printed with Adobe PDF printer, please check it.
In addition, did you modify the printing setting, or other thing?

Sincerely,
Betsy
E-iceblue support team

[Betsy]

Hello,

Has your issue been resolved? Could you please give us some feedback at your convenience?

Thanks,
Betsy
E-iceblue support team

[pknowles]

I'm afraid this issue is still present.
I have tried several different copies of Word, several different machines, and several different printers.
It seems some combinations produce the error.
Including at my clients.

This issue, if not resolved, will make Spire unsuitable.
Sadly we have a lot of time invested in evaluation.

Peter Knowles

[Betsy]

Hello,

Thanks for your response.
Please provide the information of combinations which produce the error, such as:
----test.docx + AdobePDF
----Win7 32bit

Thanks,
Betsy
E-iceblue support team

[pknowles]

Thanks again,

The error only presents with printing, saving .docx is correct.

All tests are with the test.docx I sent previously.
I also created a separate test.docx in Word 2013 on Win 8.1 and all the same errors presented.

It seems to be tied to operating systems.

I really hope you resolve this as I'm ready to buy and have a huge investment in Spire.


Development machine.
Win 7 Pro 64, latest updates.
Visual studio 2008, coding in VB
Spire 5.3.83.3035 evaluation

printing to Epson WF-2530 - error
printing to CutePDF - error
printing to Adobe PDF - error

------------------------------------------

Test machine 1
Win 8.1 Pro 64
Running compiled application

printing to Adobe PDF - NO error
printing to HP LaserJet 5000 - NO error

-----------------------------------------

Test machine 2
Win 7 Pro 64
Running compiled application

printing to HP LaserJet P1005 - error
printing to Adobe PDF - error

----------------------------------------

Test machine 3
Win XP
Running compiled application
printing to HP LaserJet 300-400 - No error
printing to Adobe PDF - NO error

[Betsy]

Hello,

Thanks for your sharing.
We are investigating this issue, once there are any Processes, we will let you know.

Sincerely,
Betsy
E-iceblue support team

[Gary.zhang]

Hello,

Can you please supply a no error document printed with Adobe PDF printer? The Adobe PDF printer version?

Thanks in advance,
Gary
E-iceblue support team

[Betsy]

Hello,

Has your issue been resolved? If not, please provide a no error document printed with Adobe PDF printer and The Adobe PDF printer version for us to investigate this issue.

Thanks,
Betsy
E-iceblue support team

[pknowles]

Thank you for your continued support.

The error is still present as noted.

Please find attached a PDF that does not have the error.
Produced by The Adobe PDF printer in Adobe Acrobat X Pro.

Thank you in advance

Peter Knowles