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Tue Apr 28, 2015 9:24 am

Hello,

Thanks for the information. Compare the error result with the right you provided, I found that the font is not same, you can check them in the pdf document property, so I suppose that the issue may be caused by the font. Can you please help us to convert the document to image on your test system?
Thanks in advance,
Gary
E-iceblue support team
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Gary.zhang
 
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Wed Apr 29, 2015 6:35 am

Hello,

I think I found the problem.
Your mention of font's tipped me off.
The machines that have errors have scaled screen fonts.

I reset to default, 100% screen font and all is well.

You should be able to recreate the error by setting your display screen fonts to larger than normal.

My client requires this functionality, so I hope it's an easy fix.

Peter

pknowles
 
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Wed Apr 29, 2015 7:49 am

Dear Peter,

I have reproduced the issue after setting my display screen fonts to larger than normal, and posted it to our dev team. Once there is any process, we will let you know.

Sincerely,
Betsy
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Betsy
 
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Wed Apr 29, 2015 4:46 pm

Thank you,

I eagerly await the results.
I am ready to purchase and deploy to my client.
Can I rest assured that this issue will be resolved?

Peter Knowles

pknowles
 
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Thu Apr 30, 2015 3:07 am

Hello,

Sorry that currently I can't confirm whether the issue will be resolved or not as our Dev team is investigating. Once there is any progress, we will let you know.

Sincerely,
Betsy
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Betsy
 
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Fri May 08, 2015 7:40 pm

Can you give me any feedback of the fix for this bug?
My client is ready to buy and I'd really like to wrap this up.

Thank you
Peter

pknowles
 
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Mon May 11, 2015 2:37 am

Hello,

Thanks for your inquiry.
The issue has been resolved, and it is testing. We will inform you when the new version is released.

Sincerely,
Betsy
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Betsy
 
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Wed May 13, 2015 6:03 am

Hello,

Thanks for your waiting. The newest hotfix has been released, please download Spire.Doc Pack(hot fix) Version:5.4.15and try.
Please contact us if you have any questions.
Sincerely,
Gary
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Gary.zhang
 
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Thu May 14, 2015 7:52 am

Hello,

Have you tried the newest hotfix? Has your issue been resolved?

Thanks,
Betsy
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Betsy
 
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Wed May 20, 2015 5:13 am

Hello,

I downloaded, installed and tested your new hotfix, and it doesn't fix the problem.
Would you not have tested it yourself first?

Should I be expecting this bug to be fixed or should I abandon Spire?
My client is getting frustrated.

Peter Knowles

pknowles
 
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Wed May 20, 2015 8:43 am

Hello,

Thanks for your response. Apparently we would firstly do the test at our side before we notified the hotfix. We have tested the below two scenarios at our side, All works fine. Can you please help us to verify the Dpi on the two scenarios at your side via the following method.
1.Medium(125%)-Dpi should be 120
2.Larger than normal(150%)-Dpi should be 144
Code: Select all
Bitmap bitmap = new Bitmap(1,1);
Graphics g = Graphics.FromImage(bitmap);
float x = g.DpiX;
float y = g.DpiY;


Best Regards,
Betsy
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Betsy
 
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Thu May 21, 2015 8:13 am

Hello,

Did you verify the Dpi on the two scenarios at your side ? Could you please tell us your result?

Thanks,
Betsy
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Betsy
 
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Tue Jun 02, 2015 5:47 am

Perhaps I misunderstood,
I though you were able to recreate the problem.

I have done the DPI tests.

Font scale DPI Printing error
------------------------------------------------------------
100% 96 Spire prints correctly
125% 150 Spire scales printed output
150% 96 Spire prints correctly

Peter Knowles

pknowles
 
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Tue Jun 02, 2015 8:59 am

Hello,

Thanks for your response. Sorry that I'm afraid that the only solution is to use Windows Xp style DPI scaling when change the custom text size larger than 100%(See screenshot below ).
Image
Sincerely,
Gary
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Gary.zhang
 
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Tue Jun 02, 2015 6:21 pm

Oh dear,

That's not a viable solution, my software, and yours, is expected to function without end users struggling with Windows UI.

Peter

pknowles
 
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