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Wed Jun 03, 2015 9:36 am

Hello

Even with this version (5.4.25.3040) I still have the same issue.
Can you check if this is the case?

Thank you

BSD
 
Posts: 13
Joined: Wed Feb 04, 2015 3:42 pm

Thu Jun 04, 2015 2:26 am

Hello,

Thanks for your inquiry. I had tested this issue, and it was resolved in my side. Could you please provide the sample document for investigation?

Thanks,
Betsy
E-iceblue support team
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Betsy
 
Posts: 802
Joined: Mon Jan 19, 2015 6:14 am

Fri Jun 05, 2015 1:04 pm

Hello

I have attached an example Document. Obviously you will have to change the server paths.
In the example "Z:" points to "\\SVRDATA01\daten"

We have tested this on two different machines now and couldn't get it to work.

Thank you

BSD
 
Posts: 13
Joined: Wed Feb 04, 2015 3:42 pm

Mon Jun 08, 2015 10:35 am

I have checked the document you sent and find the path as below in the document is incorrect according to MS word standard. First the server path must start with 8 slashes, and there should be not
modifier in the INCLUDEPICTURE field, if like this, even in MS word the image won't be displayed.
1)
Code: Select all
INCLUDEPICTURE "}{\rtlch\fcs1 \af1 \ltrch\fcs0 \insrsid8783377\charrsid8783377  \\\\SVRDATA01\\daten\\NoBackup_NetTemp\\picture_1.jpg}{\rtlch\fcs1 \af1 \ltrch\fcs0
\insrsid8783377\charrsid15078910 "

2)
Code: Select all
INCLUDEPICTURE "}{\rtlch\fcs1 \af1 \ltrch\fcs0 \insrsid8783377\charrsid8783377  \\\\\\\\SVRDATA01\\\\daten\\\\NoBackup_NetTemp\\\\picture_1.jpg}{\rtlch\fcs1 \af1
\ltrch\fcs0 \insrsid8783377\charrsid15078910 "

You can change it to this like as below and try it, then you will get the image after conversion.
Code: Select all
INCLUDEPICTURE "\\\\\\\\SVRDATA01\\\\daten\\\\NoBackup_NetTemp\\\\picture_1.jpg" \\d  \\* MERGEFORMAT

BTW, we will do compatibility processing to solve this issue. Once it is done, we will let you know.
Sincerely,
Gary
E-iceblue support team
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Gary.zhang
 
Posts: 1380
Joined: Thu Apr 04, 2013 1:30 am

Wed Jun 17, 2015 8:24 am

Hello,

Sorry for keep you waiting.
We just published a new hotfix of Spire.Doc:Spire.Doc Pack(hot fix) Version:5.4.36, in which the issue you mentioned has resolved. Please download it and have a try.

Sincerely,
Betsy
E-iceblue support team
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Betsy
 
Posts: 802
Joined: Mon Jan 19, 2015 6:14 am

Wed Jun 24, 2015 7:29 am

Hello

We had some issues in the setup of our test environment which caused some problems.
But it all seems to be working correctly now.

Thank you very much for the support.

BSD
 
Posts: 13
Joined: Wed Feb 04, 2015 3:42 pm

Wed Jun 24, 2015 7:35 am

Hello,

Thanks for your feedback. Please feel free to contact us if you have any questions or needs. We are here for help.

Sincerely,
Betsy
E-iceblue support team
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Betsy
 
Posts: 802
Joined: Mon Jan 19, 2015 6:14 am

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