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Wed Sep 17, 2014 7:04 am

Hello.
im yuuki.

I want to print PDF files using Spire.Pdf for .NET
But I got Garbled characters in paper..
PDF file is nomaly shown. but printed paper gots Garbled characters.

Result of examining garbled, I've found that the following characters are garbled all certain characters is output.

I wanto use your software but can't buy product with such awfull bug..
Pls fix this bug Early.. or tell me if there is a countermeasure..

##enviroment
(1)VB.net 2012 FW4.0 / Win7 pro
(2)Spire.Pdf for .NET ver 3.1.24 (hotfix ver)
(3)PDF Font: IPAGothic (EMBEDDED) Japanese 2ByteFont (ipafont.ipa.go.jp/#en)

##Process
(1) make and save PDF file by itextsharp (font embedded)
(2) confirm that there is no problem to open in Adobe Reader
(3) open PDF file by Spire.Pdf
(4) print PDF and got Garbled characters

##Code
Code: Select all
Using pdfDoc As New PdfDocument
  pdfDoc.LoadFromFile(pdfFilePath, FileFormat.PDF)
  pdfDoc.PrintDocument.Print()
  pdfDoc.Close()
End Using


pdf_image.png


paper_image.png


Garbled characters.png

yuuki
 
Posts: 9
Joined: Fri May 30, 2014 10:31 am

Wed Sep 17, 2014 7:48 am

Hello,

Our Dev team has resolved the garble issue, and now our Test team is testing the hotfix, once it is available, we will inform you immediately.
Sincerely,
Gary
E-iceblue support team
User avatar

Gary.zhang
 
Posts: 1380
Joined: Thu Apr 04, 2013 1:30 am

Thu Sep 18, 2014 2:21 am

Hello,

Thank you for early reply.
Now, we have developed a large system, and it must be running in November of this year..
When hotfix be published? Or will be published in a month or less?

Its too late, I have to think of the tools instead..
I wanto use Spire.PDF..

Thanks

yuuki
 
Posts: 9
Joined: Fri May 30, 2014 10:31 am

Thu Sep 18, 2014 6:52 am

Hello,

We do understand your situation, however I am afraid, at the moment we can't provide you the timeline for the hotfix. It might be published within next week. As soon as the hotfix is available, we will inform you immediately.
Thanks,
Gary
E-iceblue support team
User avatar

Gary.zhang
 
Posts: 1380
Joined: Thu Apr 04, 2013 1:30 am

Fri Sep 26, 2014 7:13 am

Hello,

The newest hotfix of Spire.Pdf has been released, you could download the Spire.PDF Pack(Hot Fix) Version:3.1.53 and test the issue.
If there are any questions, welcome to get it back to us.
Sincerely,
Gary
E-iceblue support team
User avatar

Gary.zhang
 
Posts: 1380
Joined: Thu Apr 04, 2013 1:30 am

Fri Sep 26, 2014 7:48 am

Hello,

I was confirmed that can print successfully!

thank your support..

yuuki
 
Posts: 9
Joined: Fri May 30, 2014 10:31 am

Fri Sep 26, 2014 8:22 am

Hello,

Thanks for your quick response.
If there are any questions, welcome to get it back to us.
Sincerely,
Gary
E-iceblue support team
User avatar

Gary.zhang
 
Posts: 1380
Joined: Thu Apr 04, 2013 1:30 am

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