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Wed May 13, 2015 9:54 am

When I convert a docx which has images in the header, I get the first page fine, only the header/footer of the second page, and nothing of any further pages.

I can send the example doc and resulting PDF over email.

Hampo
 
Posts: 28
Joined: Thu Jan 22, 2015 2:29 pm

Thu May 14, 2015 1:55 am

Hello,

Thanks for your inquiry.
To help us resolve this issue, please send the example doc and resulting PDF to us(support@e-iceblue.com) via email.

Thanks,
Betsy
E-iceblue support team
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Betsy
 
Posts: 802
Joined: Mon Jan 19, 2015 6:14 am

Thu May 28, 2015 8:41 am

Hi Betsy, is there any update on this? Thanks

Hampo
 
Posts: 28
Joined: Thu Jan 22, 2015 2:29 pm

Thu May 28, 2015 9:12 am

Hello,

Thanks for your inquiry.
I got the information from our dev team. The part of this issue has been fixed, and rest is being fixed. We will inform you if there is any process.

Sincerely,
Betsy
E-iceblue support team
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Betsy
 
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Thu May 28, 2015 3:47 pm

Could you clarify what you mean by part fixed, as it's one issue? Thanks.

Hampo
 
Posts: 28
Joined: Thu Jan 22, 2015 2:29 pm

Fri May 29, 2015 3:09 am

Hello,

Sorry for keeping you confused. The issue you mentioned has been resolved. But after conversion there are other format issues appear, our dev team is working on them.


Sincerely,
Betsy
E-iceblue support team
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Betsy
 
Posts: 802
Joined: Mon Jan 19, 2015 6:14 am

Fri May 29, 2015 9:49 am

Hello,

We just published a new hotfix of Spire.Doc:Spire.Doc Pack(hot fix) Version:5.4.25, in which the issue you mentioned has get resolved, and there are some other format issues after conversion our Dev team is still fixing.

Best Regards,
Betsy
E-iceblue support team
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Betsy
 
Posts: 802
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