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Fri Jul 18, 2014 1:12 am

Hi,
I found a problem.

I have a word template, it has some shape inside.
I open it with spire.doc and save it, the shapes are missing.

I am very sure about it. If you need I could give you the word template.
I need to say, shape is an important and common function in MS-word, we have to support them.

yours,
Ivan

ivanchain
 
Posts: 30
Joined: Wed Jan 22, 2014 12:42 am

Fri Jul 18, 2014 1:44 am

Hello,

If you could provide the word template, it would be helpful.

Thanks in advance,
Gary
E-iceblue support team
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Gary.zhang
 
Posts: 1380
Joined: Thu Apr 04, 2013 1:30 am

Sun Jul 20, 2014 11:04 am

please give me an email to: matrix@kpichina.com.cn, then I could reply to you with the problem word template.

yours,
Ivan

ivanchain
 
Posts: 30
Joined: Wed Jan 22, 2014 12:42 am

Mon Jul 21, 2014 2:17 am

Hello,

Please send it to our officially email:Support@e-iceblue.com.

Thanks in advance,
Gary
E-iceblue support team
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Gary.zhang
 
Posts: 1380
Joined: Thu Apr 04, 2013 1:30 am

Tue Jul 22, 2014 2:56 pm

Ok, I have send the problem file to the support email address.

Please check it.

yours,
Ivan

ivanchain
 
Posts: 30
Joined: Wed Jan 22, 2014 12:42 am

Wed Jul 23, 2014 2:59 am

Hello,

We have confirmed with our Dev team again, our product can support the shape, currently it just doesn't support the way in your document that the shape is used as textbox. And our Dev team will fix the issue, once it is fixed, we will let you know.
There is another way our product can support that put a textbox into the shape.
If there are any questions, welcome to get it back to us.
Sincerely,
Gary
E-iceblue support team
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Gary.zhang
 
Posts: 1380
Joined: Thu Apr 04, 2013 1:30 am

Fri Sep 05, 2014 6:46 am

Dear ivanchain,

We have released a new version of Spire.Doc to fix the issue your posted; you can download it via following link:
http://www.e-iceblue.com/downloads/hot_ ... 5.2.33.zip
Spire.Doc for .NET Standard(hotfix) Version:5.2.33

Best regards,
Burning
E-iceblue Support Team
Best Regards,
Burning
E-iceblue Support Team
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burning.liu
 
Posts: 406
Joined: Mon Aug 04, 2014 6:47 am

Wed Sep 10, 2014 8:47 am

Dear ivanchain,

Have your problem been resolved?
If not, please send us more information to help us resolve it.

Best regards,
Burning
E-iceblue Support Team
Best Regards,
Burning
E-iceblue Support Team
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burning.liu
 
Posts: 406
Joined: Mon Aug 04, 2014 6:47 am

Wed Sep 10, 2014 8:54 am

Thank you so much for your excellence service job!

I will check it again ASAP.

yours,
Ivan

ivanchain
 
Posts: 30
Joined: Wed Jan 22, 2014 12:42 am

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