E-ICEBlUE Product License FAQs

1. Q : What is the difference between Developer License,Developer OEM License,Site Enterprise License,Site OEM License?

• A Developer License allows ONE(1) developer within a company to use the components, to acquire free updates and priority email support. A Developer Subscription allows deployment of any number of custom applications, utilizing The Product, to ONE (1) physical location. The product can be deployed to one site (physical location) within your organization. However, this license does not support royalty free distribution, public facing web or SaaS project deployment scenarios.
• A Developer OEM License allows ONE(1) developer OEM License must be purchased for each developer utilizing The Product to create custom applications A Developer OEM Subscription allows royalty-free deployment of any number of custom applications, utilizing The Product, to UNLIMITED physical location.
• Site Enterprise License means that an unlimited number of developers to an organization to create an unlimited number of custom applications using The Product. A Site Enterprise Subscription allows deployment of any number of custom applications, utilizing The Product, at up to TEN (10) physical locations.
• Site OEM License means that an unlimited number of developers to an organization create an unlimited number of custom applications using The Product. A Site OEM Subscription allows royalty-free deployment of any number of custom applications, utilizing The Product, to UNLIMITED physical locations.

Note: Physical location is defined as location that has a unique postal address.

Often times we are asked what the term “physical location” applies to. In order to answer this question let’s look at a large chain of stores as an example. In our example the faux store name will be “Mystery Mart”. Let’s say Mystery Mart is an extremely popular chain and has many different store locations. If Mystery Mart wanted to use E-iceblue components, each of their stores would be considered a separate physical location. In other words, Mystery Mart would need to purchase a separate license for each location.

2. Q : Do all developers should be licensed or just the one working directly using the e-iceblue components?

A : All developers who are working on the project need to be licensed

3. Q : Can the licensed components be used on multiple machines ?

A : Yes, the licensed version can be installed on multiple machines. If a single developer license is
purchased, the licensed version can be installed on all machines owned by and exclusively used by the
developer holding the license.

4. Q : How long can I get free updates & free support ?

A : Free updates & free priority support is provided for a full version cycle or maximum 1 years. if version 3.5
is purchased, the last free update is v4.4 or the version when available at the end of the 1 year period.

5. Q : Why Renew Subscription ?

A : When you buy a license you get a full year's subscription to software updates. When your subscription nears its end, we send you an email to remind you to renew your subscription. Without a subscription you can still use the product and get support, but you do not get new features or fixes. If you have a problem that requires a hot fix but do not have a current subscription, you will have to renew before you can benefit from the fix. You can renew your subscription either when we send you are reminder, or at any other time. If your subscription expires in December and you buy a renewal early, say in September, the renewal adds twelve months to your subscription from the expiry date. Renewing an existing subscription is cheaper than renewing an expired subscription. While your subscription is still running, adding a year to the subscription costs 80% of the current product price. To re-activate an expired subscription costs 70% of the current product price.

6. Q : What will happen for a license beyond 1 year?

- Can our existing clients continue using the solution without having to purchase a new license?

A: yes, your clients can continue using the solution without having to purchase a new license

- Can we continue deploying to new customers?

A: You can still use the license and of course including deploy to new customers. But the service of free product update and priority support is not available until you renew your license.

- Will the ‘Evaluation Warning’ messages reappear?

A: After one year, if you download and install the latest version, the ‘Evaluation Warning’ messages will appear. If you keep using the old version, it won’t.

- Do we need to buy a new license to continue any development (i.e. do we simply lose support & access to any new versions)?

A: We offer life-time free technical support but 1 year free update service only. We recommend you renew your license because some new functions/features/hotfix can only be used in new version. And after renew your license you will have our free priority technical support.

E-ICEBlUE Product Sales FAQs

1. Q : What benefits are available if I purchase your products?

A:

• You will get the full version of our product. (evaluation warning removed)
• 1 year free license upgrade/update service, free prior technical support
• Up to 30% discount for license renewal
• Free Customized Service for OEM users

2. Q : Can I evaluate prior to purchasing?

A: Yes! All e-iceblue components have a risk free, evaluation version available. We strongly encourage developers to download and try our components prior to purchasing in order to ensure that they will fill your needs 100%.

3. Q : Do you offer technical support when I'm evaluating a product?

A: Yes! Anything you want to consult you can contact us via email, forum and skype (iceblue-support) at any time.

4. Q : Can I request a special feature?

A: Yes! We are always trying to improve our products. Your request will be a huge help!

5. Q : Is there any possible to get a discount?

A: Yes! We offer up to 47% discount for our customers. More details about discount can be consulted here. And how to use our coupon code can be consulted here.

6. Q : Is it safe to purchase product via your website?

A: It is 100% secure to do business with us. The Payment platform we utilize is ShareIT, which is one of the most trusted ecommerce companies in the world. The order of your private information, such as credit card number, addresses and so on will never be disclosed without your specific permission.

7. Q : What payment method do you accept?

A: We recommend our users use PayPal or credit card. And any other payment solutions supported by ShareIT we also accept. Such as Bank/Wire Transfer, PO, Check/Money Order, Fax, etc.